Is there a way to include more application information on an application assessment?
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‎06-03-2024 08:04 AM
Our implementation partner set up a basic assessment for us in APM that matched what we were doing before we adopted ServiceNow's APM. When I generated the assessments, the only thing that the assessor sees is the name of the application and then the questions from each metric below that. Is there a way to make it include more information about the application (like the description)? Or even a way to include a link to the application record? I know that I'm going to have owners who get these assessments need more information to help them understand which application it's referring to...
See attached screen print to see how it looks.
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‎06-12-2024 08:17 AM
Hello @MEBoatman - I do not see any direct option available to customize this assessment UI page of APM. I see these two scriptincludes are responsible for populating the value in this assessment. Maybe you need to investigate for a few hours to decode and add the description of your application. Have a try and meanwhile, I too try and see.
scriptincludes name - APMAssessmentsUtil
Note: I tried creating a new template for this assessment, but it is not working. NPS template - scoring value does not have any option to updated the description directly.
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !