how configure the ESG entity

[praharsh199]

hi i am facing issue in entity type and entities i want  name field as entity  in  my   metric definition  but by default it is taking  email as entity   field  how to configure it 

[yashkamde · Accepted solution]

On which table you have applied the filter :

Because I had applied on the "sys_user" table and having condition of manager=David Miller..
So I am able to see 4 entities generated..

If my response helped mark as helpful and accept the solution.

[praharsh199]

look  in your case entities are the names not  the manages email id in all records   like  mine  do u have any solution to it 

[yashkamde]

Hello @praharsh199 ,

I tried this in my pdi so there the issue is change the display value to true to the field you want to display in Entity Name :

So I changed the email field to true and filter out the records having manager as david miller :

So as a Result in Entities of entity types I am able to see email as entity name after generating the entity's :

So In short : Change the display value as True the field you want to display into entity name, and false the field if there is any..

If my response helped mark as helpful and accept the solution.

[yashkamde · Accepted solution]

And now when I changed to false (email field),

Name are getting displayed :

[Aditya_hublikar]

Hello @praharsh199 ,

As per mentioned by @yashkamde this is  OOTB behaviour happens due to display value . Make display value =true for your required field and make email display value false it will work. 

You can refer this : https://www.servicenow.com/community/developer-forum/entity-name-shows-quot-created-date-time-quot-r...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar]

Hello @praharsh199 ,

I hope you are doing well. Does my response helps you ?