Assigned Work Order Task are not visible on the Agent/Dispatcher calender
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02-01-2024 05:28 AM
When a WOT is assigned and accepted by an Agent, it is not pop-ing up on the agent calender in Workspace/Mobile App
Even the WOT is not showing in the dispatcher calender view in workspace.
Any configuration is required to fix this problem?
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04-01-2024 09:59 AM
Hey, Sidd,
I'm dealing with a similar issue and am wondering if any of our recent changes have affected this. My team is having this issue specifically with a custom State called "Resolved" that we've added to [wm_task]. Let me ask this:
- When did the issue start occurring for you? Was it out of the blue, or after pushing a major update?
- Had you made any significant changes to your State choice list prior to this issue occurring?
- Do the task cards for the affected WOTs appear after you've set the state to Work In Progress/Close Complete?
I'm somewhat of a ServiceNow noob, but have been digging deep to fix our issue. Check out this page if the answer to my first question involves a change in your [wm_task] dictionary, or to your Task Popover Fields menu (Field Service > Dispatcher Workspace Configuration > Task Popover Fields).
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0994256
Hope this helps,
Carlos