Assigned Work Order Task are not visible on the Agent/Dispatcher calender

[Sidd5]

When a WOT is assigned and accepted by an Agent, it is not pop-ing up on the agent calender in Workspace/Mobile App

Even the WOT is not showing in the dispatcher calender view in workspace.

Any configuration is required to fix this problem?

[carram]

Hey, Sidd,

I'm dealing with a similar issue and am wondering if any of our recent changes have affected this. My team is having this issue specifically with a custom State called "Resolved" that we've added to [wm_task]. Let me ask this:

• When did the issue start occurring for you? Was it out of the blue, or after pushing a major update?
• Had you made any significant changes to your State choice list prior to this issue occurring?
• Do the task cards for the affected WOTs appear after you've set the state to Work In Progress/Close Complete?  

I'm somewhat of a ServiceNow noob, but have been digging deep to fix our issue. Check out this page if the answer to my first question involves a change in your [wm_task] dictionary, or to your Task Popover Fields menu (Field Service > Dispatcher Workspace Configuration > Task Popover Fields).

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0994256

Hope this helps,

Carlos