FSM Actual work start is been readonly during assigned , accepted, work in progress , completed
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07-17-2024 09:30 AM
Hi Team,
In Work order Task there is a field called "
Actual work start" which is made readonly during assigned, accepted,work in progress, completed states even for admins. I want this to be editable and how can i make it editable. I checked ui policies, client script, data policies, ACl's, script includes, business rules and couldnot find anything . Could you please help. Attaching screenshot for reference.
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07-19-2024 01:46 AM
Hi @Community Alums OOTB it is Editable. Maybe some customization is made on. Refer this KB Article to Determining why a field is Read Only
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470