Resource search on Dispatcher Workspace

[Linda Eju]

 

Hi Team,

I'd like to improve the efficiency of resource management on the dispatcher workspace. Currently, we can only search for resources by typing out their full names. I want to enhance this search functionality by enabling a "contains" search, which is the traditional way of searching through a list of items.

Thanks

[GangareddyNachu]

Currently, the resource search uses  '123TEXTQUERY321'. It returns the string matches in all fields on a table.

 For example, this script returns records from the Incident table with field values that include the 'email' string. It looks for keyword "email" across all the fields.

var now_GR = new GlideRecord('incident');
gr.addQuery('123TEXTQUERY321', 'email');
gr.query();

If, we plan to use "contains" instead of "123TEXTQUERY321", we only limit search to specific field and we cannot search across all fields on the table.