wo closes automatically when closing each work order task

[RuthH8117563841]

What do I need to do so that WO does not close automatically when closing the work order task? What causes this?

[Ankur Bawiskar · Accepted solution]

@RuthH8117563841 

this is happening due to OOTB business rule "Roll Up Changes"

this is explained in KB and the workaround as well to make this not happen

Closing child Work Order task also closes parent work order 

If you don't want this to happen then add this in the BR condition

current.sys_class_name != 'wm_task' && current.sys_class_name != 'wm_order'

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[RuthH8117563841]

thanks

[RuthH8117563841]

And how do I cancel this message, where does it come from?

[RuthH8117563841]

And how do I cancel this message, where does it come from?