wo closes automatically when closing each work order task

RuthH8117563841 · Sunday

What do I need to do so that WO does not close automatically when closing the work order task? What causes this?

Ankur Bawiskar · yesterday

this is happening due to OOTB business rule "Roll Up Changes"

this is explained in KB and the workaround as well to make this not happen

Closing child Work Order task also closes parent work order

If you don't want this to happen then add this in the BR condition

current.sys_class_name != 'wm_task' && current.sys_class_name != 'wm_order'

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

RuthH8117563841 · yesterday

And how do I cancel this message, where does it come from?

RuthH8117563841 · yesterday

And how do I cancel this message, where does it come from?

Skylar_Barth · 8 hours ago

Hi Ankur, even from the kb article, I am not sure about this.

That script seems to read that it will, yes, call the roll up state changes to wo, but removing this to block the closure of wo when wot is closed may not be best practice since it also handles updating of estiamted times and work durations.

Be mindful of this when adding your condition to line 5.

Consider lines 13 and 15.

It's been a long time since London 🙂

I reached out to the team who wrote that KB. Condition on line 5 alone might be the play.

RuthH8117563841 · yesterday

And how do I cancel this message, where does it come from?

Ankur Bawiskar · 14 hours ago

@RuthH8117563841

it must be coming from some OOTB business rule.

try searching

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader