Hello, I am trying to call Topicblock with VirtualAgent!
I want to call Topicblock in VirtualAgent, but it exits without being called. I expect that the cause is the Library Usage field in sys_cs_topic_library_usage, but is there any other possibility?
こんにちは！
VirtualAgentでTopicblockの呼び出しをしたいのですが、呼び出されずに終了してしまいます。原因として考えられるのは、sys_cs_topic_library_usageのLibrary Usageのフィールドだと予想しているですが、他の可能性はありますでしょうか。
{ "type":"LibraryCall",
"library_topic_name":"問合せ後",
"library_topic_id":"4cda199187c1c2902b4153573cbb35c7",
"library_topic_is_template":false,
"parameter-mappings":[],
"return-value-mappings":[],
"id":"a87db6e2b5c3403a816a596e9f9f323c",
"name":"問合せ後",
"goal_id":"primary",
"applicability":{
"type":"Applicability",
"mode":"script",
"value":"true"
},
"export_mode":false
}
Similar cases：
https://www.servicenow.com/community/ai-intelligence-forum/ai-search-topic-block-not-working/m-p/266...
