incidents with an associated problem ticket report

Mary Stewart
Tera Contributor

Hello, 

I'd like to create a report showing the count of open incidents with an associated problem ticket. I have created a report querying the incident table and the first condition is 'active is true'. I'm presuming that I want the next condition as 'problem is not empty' but this isn't giving me the expected results. Any help with this is appreciated.  

Thanks

M  

1件の返信1

Kristen Ankeny
Kilo Sage

That would be the filter that you would use for an OOB incident-problem relationship. Is your instance using only the problem field to associate incidents to a problem? Can you clarify what is unexpected in the results?