Dear Karen,
Thank you for reaching out to us.
The behavior you described aligns with the design principles of Translated Text.
For instance, consider a scenario where you have a Knowledge article translated into multiple languages. If there's a typo in the English version that you fix, you wouldn't want this correction to automatically overwrite all the other translations where that same mistake didn't exist.
Instead, each translated field is treated as an original document in its own right.
If you wish to update all languages with the English value, I recommend the following steps:
1. Navigate to sys_translated_text table.
2. Search for the table/field/documentkey (sys id of the record you want to update).
3. Delete the translated records that you no longer require.
Result:
From now on, any changes made to the English value will be reflected across all languages until the value is modified in a specific language.
For your reference read Everything you ever wanted to know about the 5 translation tables
Best regards,
Palash Sarkar
