Platform Analytics forum

Create a report to show average response time grouped by month

Hello All, I'm working on a dashboard for our tax department and they are wanting a report to measure their average response time each month (image below). I'm struggling with this, I can't seem to find the correct information to pull and how to disp...

Report based on Management Hierarchy

Hello all! Within Report Designer we'd like to be able to filter based on the reporting structure of a specified individual. For example, I'd like to create a report of Incidents closed last month in Assignment groups where the group Manager reports...