The Risk Zurich release is here! Get a first look at the new Risk GenAI-powered capabilities to improve your risk team’s productivity and efficiency. Here are the latest demos for Now Assist in our Risk portfolio. Now Assist for IRM: Common Contro...
Updated March 2026 You've come to the right place to start your risk product adoption journey. The Welcome Guide for Risk Customers (attached in notes) provides valuable guidance on the initial steps of your implementation journey, including an overv...
Introduction The ServiceNow AI Control Tower is a centralized platform designed to govern, manage, secure, and optimize AI agents, models, and workflows across an enterprise. This blueprint outlines how the AI Control Tower supports organizations in ...
Hello Community Members, I have been working on GRC for quite sometime and prepared this presentation to introduce the GRC to our users to give them overview and confidence to start with GRC. This covers most of the basic aspects of GRC and various t...
Scoring Configuration for Model Risk Assessments Required role: To configure scoring for model risk assessments, the sn_model_risk_mgmt.admin role is required. Note: The scoring in model risk assessments is done only for model risk task of type "...
Every organization has information silos, with scattered third-party data--from contact details to risk data and criticality levels--across multiple, disconnected sources. When managing thousands of third parties and engagements, the risk team lacks ...
ServiceNow’s new Digital Operational Resilience Management app enables customers to manage their activities associated with new operational resilience regulations such as the EU Digital Operational Resilience Act (DORA). (A PDF version is available...
Overview Crisis management enables you to effectively manage recovery during disruptions and adverse events within your organization. Crisis management may include: Monitoring upcoming and ongoing threatsIdentifying the line of impact and critical as...
Welcome to the Speed Learning series for Third-Party Risk Management (TPRM), where you’ll find everything you need to succeed with your ServiceNow TPRM and the Vendor Risk implementation, which focuses on identifying and managing risks specific to yo...
In ServiceNow Third-Party Risk Management (TPRM), issues originate from any identified risk or gap in risk assessments, internal investigations, control failures, risk acceptances, or continuous monitoring (e.g., threat intelligence or news alerts).I...
Running a third-party risk management program at scale is complex, especially with limited resources, a growing vendor ecosystem, and rising vendor security concerns. In this article, we will discuss how to implement external risk assessments in Thir...
The Third-Party Portal (formerly the Vendor Portal) is a secure, user-friendly interface that streamlines how third parties, such as vendors, suppliers, and partners, collaborate with your risk teams. It is a major feature of ServiceNow Third-Party R...
When third parties are unable to access the Third-Party Portal or prefer to share information through documents or spreadsheets due to internal policies, ServiceNow Third-Party Risk Management (TPRM) offers intake process alternatives. In this articl...
One of the key features of your third-party risk management program is its ability to be powered by live risk intelligence providers. You can replace periodic, manual assessments with continuous third-party monitoring and ongoing tracking of cyber, s...
The Environmental, Social, and Governance Management (ESGM) Delivery Accreditation is now available in ServiceNow University. Read more about the exam within this knowledge article: Environmental, Social, Governance Management (ESGM) - Exam Blueprint...
To help a bank become DORA (Digital Operational Resilience Act) compliant using the ServiceNow platform, the following practical steps can be taken: Conduct a Readiness Assessment: Assess the bank's current state of compliance with DORA requirements...
GRC: Digital Operational Resilience Management (DORM) Bootcamp is now available on demand in Now Learning. To enroll, log in to Now Learning. The course is free. About this course: Learn how to maintain information registers, assess ICT incidents, ...
Overview You can use exercises to make sure that your organization’s teams are prepared for a disruption. Exercises help teams identify gaps in recovery strategies and plans and trigger suggestions for corrective actions. With continuous testing, co...
Overview Business Continuity Planning is useful for developing continuity and recovery plans for all critical business processes and IT functions. This includes, but is not limited to: Identifying the plan scope.Documenting loss scenarios and busines...
Overview Business Impact Analysis (BIA) enables you to prioritize your organization's business processes and critical IT assets when a disruption occurs. BIAs help you identify the recovery time objectives (RTOs), recovery point objectives (RPOs), ...
Mary Hain
LisaLatour
Sarah Wood
Dan Bruhn
Steph Morillo
