Authority Document, Citation, Control Objective mapping

[SanjivMeher]

Does ServiceNow provide any Graphical viewer of all authority document, citations and control objective?

Right now the way it pull everything to CMS, it is very difficult to view everything in a single view.

[Anushree Randad]

Hi Sanjiv,

We don't have a graphical viewer today, but we have a report under Compliance --> Overview dashboard to show breakdown of authority documents, control objectives and related controls. You can maybe create a similar report and also add citation as one of the column.

We are in process of revamping our user experience and we have an item on our roadmap to show various relationships like this in a graphical viewer/node map format.

Thanks,

Anushree Randad

Principal Product Manager, GRC

ServiceNow

[juliesutton]

I put in an enhancement request:  https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=af0fcb961b36445cada243f6fe4b...

Go up vote it and maybe it will happen 🙂

[Anushree Randad]

Thanks Julie!

[Phil Swann]

It is possible to visualise the parent/child relationships on a single table using the generic_hierarchy UI page, which can be opened from a UI action for example.

This would not show the connection from an Authority Document , through a Citation to Control objectives as it does rely on the records being held on the same table.

Also worth noting is the new Risk dependencies within GRC Workbench which also helps to visualise the Risk statement hierarchy in a much more modern UI.