I'm looking into possibilities for enabling real-time review of 'Policy' records. This should prevent any changes to the Policy state and 'Valid To' date, ensuring that each policy remains accurate, up to date, and is reviewed on a regular basis with...
Modern workflows often require input from multiple stakeholders. ServiceNow's Smart Assessment Engine (SAE) has evolved to meet need with its collaboration feature, moving beyond the traditional single-assessor model. Here I have tried to give a wa...
Hi there,I need clarification regarding GRC Business User Lite activities in relation to Advanced Risk Assessment.For one of our clients who is currently on the Xandu version (with no immediate upgrade planned), we want to confirm:Can a user with the...
Hi Community, In the Personal Data Rights workspace, when composing an email for a Personal Data Rights request (sn_grc_pdr_request), the Reply-To field is automatically populated with a default value. I need to change or remove this default Reply-To...
Hi All,Need help on element variables of BCM workspace. I created element variables but it is not visible on BCM workspace. Any idea how to show it in workspace.
Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!
In the risk module underneath administration there is risk criteria and that is where you configure your impact criteria, likelihood criteria, and score criteria. The calculation on a risk record is happening accurately, however the display value fo...
Hello community! After completing an attestation a message is displayed: "Your response has been submitted. Thank you for taking this attestation!"We encounter a weird translation in German which we would like to fix. I have not yet found the way to ...
Hello Community! We have an existing process where we can order external ressources via a catalog item. Now we want to add risk assessment to this process.I already havean attestation which the requester has to answer after committing the requesta ri...
Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. H...
Hi,Anyone know which role is required for a Compliance Manager person to be able to view all the Issue tickets assigned to his groups?I have already tried granting him Compliance User and Compliance Manager roles, but he still is unable to see Issue ...
I’m trying to figure out how to change the impersonation timeframe for dev teams when requested in our production instance.Right now, impersonation seems to be limited to 12 hours OOTB, but my stakeholders want this window adjusted. I’ve looked aroun...
Hi Community, I am facing a issue with the notification(as mentioned below). Can someone please help. In prod instance the OOB notification for issue generation when attestation fails is not triggering. What could be the possible cause for this, or ...
I have a scripted indicator created. When the indicator is executed, it's able to determine whether the status is passed or failed. I would like the indicator task to be created if the status is failed. Do I have to create it through the script or is...