Hi, we have knowledge articles in servicenow, and we want to have a linkage between "knowledge articles" and "Add Add help articles" so that user should be able to navigate to knowledge articles which contain all the information that they need in o...
Hi all, We have implemented the BCM Module at a Client and during this period we have noticed that the BCM Workspace doesn't behave the exact same way as it is stated in the SN Docs. Link to docs: Create and manage plan documentation sections (serv...
Hi Guys, I am new to the SN app. I have created a very simple Risk App within the App Engine Studio and I would like to set up qualitative assessments for Inherent and Residual risks scores. Is there an 'assessment type' object that i need to pull i...
Hi all,I'm new to GRC and I'm just wondering if it was possible to load demo data to populate the "Application Risk Dashboard" which is under the Advanced GRC Dashboards module. Some (but not all) reports are populated with demo data.I have looked in...
we have a mandatory field "Scale factor" while creating attestations / assessments. There is no much information available in the documents also. How this will used in assessments/attestation results. I couldn't able to find where it is applied and t...
Introduction : In the ServiceNow documentation, we can find this sentence : When the risk mitigation task is in the Draft or Work In Progress state, you can either create more risk-mitigating controls for the risk or add existing controls from the li...
Hi Experts, On 'Business Continuity Workspace' -> Scope tab -> Add (ui action) On click on Add "Add Items" dialog box is coming up Question- Where is that dialog box, Add ui action define in the system and how we can increase the number records to be...
We are trying to clone the OOTB Heatmap report widget for sn_risk_advanced_risk_assessment_instance table, but the report is not pulling the records and showing No data to display, Can anyone provide your inputs on achieving the same.TIA
Hello, I came across to following scenario: Created a policy exception from an issue linked to a control without control objective.The system automatically added an "Impacted Control" which is visible through the related lists.I was able to proceed a...
Need help on flow and subflows How to call subflow from a flow in flow designer
Hi We need "SSAE 18 SOC" papers for an audit process, I have found two documents into the community site about it: ServiceNow Platform SOC 1 Type 2 Bridge Letter 03-31 2021.pdf ServiceNow Platform SOC 1 Type 2 Report 03-31 2021.pdf but for the second...
Hi All, I am working on requirement where a UI action will show all the related task based on assessment. I am facing two issues while developing this - From UI action code, I am unable to pass sys_created_on value of current record through Glide Aja...
How is the authority document compliance score calculated?
Hi All, We have authority documents imported into the table. However, they donot currently have any sourceID. When we do any integration with UCF - what will happen with these regulations? Are they not considered at all? Is it a best practise to h...
Hi team, I need some help in understanding the Compliance Status of a control. If the Attestation fails, that Control status is non-compliant and default functionality creates an Issue. Once the Issue is worked on and a Remediation is in place, how...
