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Qualitative Scores for Smart Assessments

How can I generate qualitative values from Smart Assessment Scores? I see that I am able to configure scoring at the question, section and assessment level. How do I translate the scores into a qualitative value for the assessment that can be written...

Smart Assessments - Scoring not visible in assessments

Hi All,Requirement:-Configure Smart Assessment questions and scoring uses maximum value to be displayed based on the sections.I have configured questions for confidentiality, Integrity and availability.Each section should display the maximum score on...

shanker1 by Giga Guru
  • 968 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Rule not running in BCM Workspace

Running into an issue where business rules aren't being triggered within the BCM workspace (specifically on the Crisis Event asset related list), but they are running normally from the native view.Found this article regarding the Project Workspace (b...

amoore909 by Tera Expert
  • 483 Views
  • 1 replies
  • 1 helpfuls

Risk and compliance

I work in GRC not techinical I want to learn service now not in techinical coding for my job upskill which module will help can guide me

tarak1205 by Kilo Contributor
  • 360 Views
  • 1 replies
  • 0 helpfuls

Updating values in Assessment Metric Definition

Hi, As a requirement to change in calculation of assessment, I have updated the values of choices for a particular metric. But it is impacting historic assessment after that. Any workaround for that? 

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David Boom by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

See Recovery Tier from BIA on Business Application?

Hi, What is the relationship between "Emergency Tier" on Business Application in the CMDB and the "Recovery Tier" from the BIA in BCM module? Also, do they in any way relate to "Business Criticality"? Is there a way to see the BIA result on the  Appl...

cvik by Tera Contributor
  • 1587 Views
  • 5 replies
  • 5 helpfuls

Business Continuity Management Exercises - Event Tasks

Hi community, I'm working on implementing the Business Continuity Management product in ServiceNow and I have a question. When creating an exercise there are 4 Exercise methods that can be selected:SimulationTabletopWalkthroughFunctionalHowever, acco...

Matt Forder by Tera Expert
  • 2520 Views
  • 10 replies
  • 5 helpfuls

Change labels of choice field in Assess pop-up window

Hello,I am trying to change the labels of choices in Assessor type field. That window apears after clicing Assess in Risk record in Risk Workspace.I couldn't find in Form Action, but maybe I look in wrong place.Anyone could help, please?  

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Risk Events vs Issue Management

Hi there, I would like to know what is difference between Risk Events and Issue management. Which option should we choose to implement in Risk Management and based on which reasons? Many thanks.Armine

Armine John by Tera Contributor
  • 4141 Views
  • 6 replies
  • 6 helpfuls

Entity Based Access

Hello experts,I’m setting up Entity-Based Access in GRC and running into a weird issue.  I’ve done the following so far:Installed the Entity-Based Access  pluginEnabled the property: sn_grc_ent_access.enable_entity_based_accessCreated an Entity Acces...