how to make CAB mandatory for high/medium impact for normal change in servicenow
how to make CAB mandatory for high/medium impact for normal change in servicenow
Forum Posts
Integration with Microsoft SharePoint - GRC Policy authoring
Currently we are checking the feasibility of integrating ServiceNow with Microsoft SharePoint for policy authoring. As per the ServiceNow docs, for the integration the 'Microsoft OneDrive spoke 2.3.1' needs to be installed. Link to the doc: https://d...
adding attachment in a pdf
Greetings,I have a requirement where I should fetch an attached file from the form and add it as an attachment in PDF generated.Screenshots for reference:1. Floor Plan field from Plan record:2. Sysid appears when trying to fetch it to PDf.I would lik...
Master Risk or Parent risk functionality
Hello,Do anyone have idea if servicenow provides out of the box functionality of logging master risks. And if we can convert risks to issues?Thanks
TPRM - Internal Questionnaire to Review Answers of Vendor Assessment
Hi all,I am setting up a recurring annual assessment (but this question is general to the TPRM Due Diligence/Vendor Assessment process). An assessment (questionnaire + document requests) will be sent to the Vendor to complete.Once they have completed...
How to replace the ui_reference query in UI Page with the client side function?
II have a requirement in the Risk Assessment where the Reassign button opens the “reassign_coordinator” UI Page with an “Assessor” field. I want to modify the reference qualifier query for the Assessor field to only include members belonging to the a...
Report or Document Template Online Classes or Tutorials
Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...
Update assessment metric question without impacting previously submitted assessment.
Hi Team, I want to update the metric question on the assessment form for self-assessment, but I do not want to impact previously submitted assessment records. I have tried updating the metric question, but it is impacting the previously submitted ass...
Resolved! How is the Owner field on Policy typically used?
Hello,I'm curious how you use the "Owner" field on Policies? Is it the person responsible for developing the policy (author), or the one who oversees it, essentially making sure controls are in place? or both?
Planned start date on Audit Engagement
Hi, The input for the Engagement start date is the date from the previous audit, right? For example Jan 2024 is the engagement start date then all past audits from Jan 2024 until end of Engagement planned end date which is Nov 2024 will appear on In...
Resolved! What do the terms RRTO, RRPO and RS mean in BCM ?
I found these terms used in a pdf extract of the BIA document in BCM. What exactly do they mean ?
Resolved! GRC-Control Owners
Anyone happen to know why I cannot change the Owner that a control is assigned to? For some reason, i was always able to change the name of the control owner, within the control but for some reason the box is now greyed out. The control is assigned t...
Associating Attestation Types with Policies in ServiceNow GRC
After creating a new Attestation Type within the IRM platform, how do you associate the newly created attestation type directly with the policy it was created for, rather than just with an individual control objective under that policy?I noticed that...
Tooltip for entities
Create a tooltip for "entity": “The entity is the object affected by the risk (e.g. project, department, etc)”Create a tooltip for "risk statement": “A risk statement is a template based on specific risk situations”Crete a tooltip for "functional dom...
TPRM IRQ
Hi Team, Currently I am working with one of Insurance industry client in Australia region and need to comply with APRA CPS 230. The major challenge which I have identified which is their Inherent Risk Assessment Questionnaire where their process star...
