Hi,I’m currently stuck with the same issue. I’m trying to display a Related Records tab in the Standard Ticket page, so I configured a tab with Type = Custom and used the OOTB Case Related Records widget. However, the tab is not displaying any data, ...
We are currently in the process of aligning the risk lifecycle process in the Risk Workspace to our organisation's risk strategy and policy. In the risk response types, we have amended the existing 4 in the system from: Accept AvoidMitigate Transfe...
Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?
We have a requirement to restrict the number of characters allowed in the Rationale/Justification field within a Risk Assessment. This field is currently configured as a Manual Factor – Text (User Response). Could someone please clarify where (or if)...
What is the minimum role required to approve a Policy?A. sn_grc adminB. sn_compliance managerC. sn_compliance userD. sn_grc userI am struggling with B and C.
Hello GRC experts, How do Entity-Based Access, Confidentiality Records, and User Hierarchy interact to determine a user's final visibility and edit permissions for Risk and Compliance data?
I uploaded the policy in the Compliance Workspace. After approval, the article is published; however, the text appears distorted or garbled, even though it looks correct in the backend task.What could be the possible reason for this issue, and how ca...
What's the cost of installing and using Compliance UCF plugin?
We have the three lines of defense model and are looking for a suggested approach to capture an issue being "self-identified" without using the Issue Triage function and instead by starting with an Issue record directly? Issue will be created by ris...
Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...
Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...
I am experiencing an issue while integrating ServiceNow with Common Control Hub. During the import of a Shared List, I receive the following error message in ServiceNow:“The selected Shared List does not match the existing Authority Document list. Se...
Hi Everyone,I've built an assessment using the Smart Assessment Engine and now need to apply a custom scoring formula to calculate results. Looking for guidance on the best approach.MY SITUATIONThe scoring engine provides aggregation options like min...
I am struggling to efficiently use the Workspace views. In this example, I am using the CAM Workspace. Am I able to do the following and if so, how? 1. Link directly to a specific dashboard.The default dashboard appears anytime you link to /now/risk/...
I'm new to SAE and assessments in general with ServiceNow. I am creating a Smart Assessment Template and want to preview the questions so I can see how they will look to an assessment respondent. Is there a way to do this? It's possible I'm missin...