What is Dependent factor field in Automated Scripted Factor
What happens when you set the Dependent factor field in the Automated Scripted Factor form to True?
Forum Posts
GRC Metrics Threshold rating field population
Dear All,I need suggestion on GRC Metric configuration.I'm working on GRC Metrics, I have observed that on metric definition, for KRI Class only quantitative category can be selected. Qualitative can be selected only if I select KPI. I have a require...
Resolved! Roles required for Policy Ownership, Issue Ownership and Remediation
Hi All, What role is required for Owner in Policy to review and approve the policy? What role is required for Issue (Assigned to) in Policy?What role is required for Remediation Task (Assigned to) in Policy? Please suggest the best practice to set th...
Hide risk auto-calculation numbers from view
In the Risk Workspace, servicenow has backend automated calculations to score a risk based on the parameters a risk assessor selects through the GUI. We would like these backend calculation numbers to be hidden as they cause confusion to the reader a...
Workspace view rule is getting unexpectedly applied to a popup that shows on button click
We applied a workspace view rule to show Default view of Policy Exception form on the Compliance Workspace instead of the Workspace view. When this view rule is active, clicking on the "Request extension" button shows a popup with the whole form of P...
Why would a Page Route Map be defined?
Why would a Page Route Map be defined? 1 . To redirect users to a Service Portal login page 2 . To redirect users to a Service Portal after they login 3 . To specify what Search Sources a Service Portal should use 4 . To automatically redirect users ...
Assessment Properties
Hi All, Third Party is unable to login and respond to the external assessment. What configuration changes are required? Thanks & regards,Giga chad
Cross Scope Access
I created Factors and Group Factors in the GRC: Advanced Risk scope. When moved to production, I only have Global scope access. I cannot modify or update the Factors. Should I create them in Global scope instead?
TPRM - Contract Table for Documents
We are currently working on moving to TPRM. Today we use the contract_ast table to store general contract details. When we migrate to TPRM, can we use the contract_ast table for the Documents to Contract functionality?
How to enhance smart assessment contributors dropdown?
Hello community. We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department? Thank you in advance!Max
How to send bulk email when assigned to is changed in related list view
How to send bulk email when assigned to is changed in related list view. eg., there are 10 records 6 are assigned to person A then he should get email notification saying there are 6 evidences assigned to you with evidence link and number rest 4 are ...
Resolved! Control Attestation
How can we configure attestations to run automatically at a defined frequency and trigger email notifications to the control owner for assessment?For example, if we create an attestation for access reviews that needs to run quarterly, how can we ensu...
How to report on downstream risks/controls for an entity?
Hi there,I have Classic Risk installed and have configured the upstream/downstream entity hierarchy for an organisation. Example of hierarchy is: Group -> Division -> System, where the assessment of risks/controls are completed at a System level.When...
Automating Privacy Assessment → Processing Activity (RoPA) Mapping in ServiceNow
Has anyone implemented automation in ServiceNow to map Privacy Assessment (PIA/DPIA) question answers directly to Privacy Processing Activities (RoPA)?Thanks
"Submit for Review" Business Impact Analysis
Documentation seems to be limited but what does "Submit for Review" do on a Business Impact Analysis. Nothing seems to happen when I click it. My guess is that it's supposed to be a trigger for a notification to the BCM Lead, alerting them to review ...