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I have made a clean install of ServiceNow Asutralia (zBoot, delete demo data), installed Demo Hub and I am trying to install the demo narrative called "Operational Risk Management (Australia)". When I open the relevant modal, under the setup tab, th...
Hi everyone, We are using ServiceNow IRM Risk Management (Australia release) with Advanced Risk Assessment (ARA). The organization has a single enterprise risk methodology, but different legal entities use different financial impact thresholds for r...
Hallo community! In PCM after a control's attestation was completed an approval is assigned to the policy owner. On one example the approval was created two seconds after the attestation was completed. So there must be a relation. I am searching for ...
inputs i have taken as the array.string(string, array.object )all i tried but the updtaed users is coming as emptyAny suggestions, examples, or best practices would be greatly appreciated.Thank you!
I had a policy exception record with an initial Valid to date of 6/1/2026. However, the business owner requested we extend the exception for an additional 11 months, extending the valid to date to 5/1/2027. I approved the extension prior to the origi...
We have a new requirement in GRC (Governance, Risk, and Compliance) in ServiceNow. Currently, we are using the out-of-the-box assessment for attestation in a control named “GRC CR Attestation.” One of the questions in this assessment is:“Is the contr...
I have enabled Scoring on the Smart Assessment targetted to Controls. However, I am unable to see the aggregated scores on any attribute be it on the Control Attestation record or on the Controls record. Any insights into this would be great!
Hi Folks, I have a quick question. If a Metric Data Task in ServiceNow is still in "Waiting for Approval" status, is it possible to send it back to the assigned user so they can make a few changes before the approval is completed? I checked the avail...
How to configure the Metric TypeControl Attestation – Evd Req.Responses and Expected BehaviorYesControl Status = CompliantEvidence = Visible and requiredResponse Details = Visible and requiredNoControl Status = Non-CompliantEvidence = HiddenResponse...
There is no option to create issue triage record in sn_grc_advanced_issue_triage table even for admin user in both classic and workspace view. I am using a PDI from ServiceNow developer portal. why? other roles like grc business user obviously not wo...
I though this might be interesting to this group. The week before K26 an AI Agent deleted the production DB for Pocket OS. The news went viral but no one really got into the details so I asked the founder to show me his screen and walk us through wh...
Hi, We are planning to housekeep risk register. Currently only admin has the right to delete risk record. can risk user, risk manager or risk admin role able to delete risk record? currently we could not find delete or edit button. RegardsCBP
Hello community,I am using Control Indicators, and I've encountered an issue where some Indicator Tasks are created directly in the Cancelled state.The tasks are being generated by the OOTB scheduled job:GRC Indicator Nightly Run → new IndicatorEngi...
Dear All,Need help to trigger approval on the risk event record.Currently, Risk Events has Response Templates where approvals can be configured based on entity and event type. However, I have a requirement to trigger two-level approvals for all risk ...
Hello,I have a question about ootb behaviour connected to the setting "Duration (number of days)" when creating RTO assessment template for BIA. It sets Due date in the card of the assessment (panel on the right).What is supposed to happen if not com...
