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Import past year advanced risk assessments and control attestations

Hi, the client has a lot of risk assessments and control attestations done for the past few years. Has anyone tried successfully to migrate the past year risk assessments and control attestations into Servicenow via transform maps?  We checked that t...

Edmund2 by Tera Contributor
  • 409 Views
  • 1 replies
  • 0 helpfuls

Truncated related list text in Configurable Workspace

Hi All, The team facing truncated related list text issue in our test instance after upgrade to Zurich version. It is working fine before upgrading (previous version is Xanadu).Besides, we compare with our demo instance. This issue is not happening t...

Chunho_0-1759998046960.png Chunho_1-1759998061012.png
Chunho by Tera Expert
  • 289 Views
  • 1 replies
  • 0 helpfuls

Survey Servicenow name and question

Hi Community,I was looking through the Survey function and was wondering the purpose of having fields "Name" and "Question" as seems as though they both have the same sentences on OOTB. Why not have just question field? Thanks

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jnt-cnt by Mega Sage
  • 1146 Views
  • 4 replies
  • 0 helpfuls

Resolved! Privacy Smart Assessment Questions

I've been reviewing the Privacy documentation and have taken the latest Privacy Essentials training on ServiceNow University. It seems with the update to Smart Assessment Engine and Privacy V3 templates the configuration is stuck between old and new....

IRM 3 states Control Attestation template Use Case

Hello,  All IRM professionals know that we have OOTB GRC attestation template and it has 3 Qs, which ultimately gives us outcome as Compliant or Non-compliant. This outcome then gets logged against control we attested, further this status flows compl...

NishONish by Tera Expert
  • 574 Views
  • 1 replies
  • 2 helpfuls

Risk acceptance task rejection workflow bug

We identified a flaw in the risk assessment workflow when a risk acceptance task is rejected. If a risk acceptance task is rejected, the task is automatically closed and if the acceptance task is the only risk response for a risk, the risk is automat...

Trey7 by Tera Contributor
  • 1467 Views
  • 4 replies
  • 3 helpfuls

OT Risk Assessment Methodologies

Hi Experts,  Anyone configured Risk Assessment Methodologies to assess OT Risks?  The methodology should compramise with Business Impact Assessment (not BIA in BCM module) and Control Assessment. BIA is asking the the consequence types such as Busine...

Resolved! IRM regulatory change management campaign

Hello All,I am looking to install regulatory change management campaign. I do not know if it is a separate plugin. I have policy&compliance, risk, advanced risk, regulatory change already installed in my PDI and it doesn't give me regulatory change c...

NishONish by Tera Expert
  • 1726 Views
  • 4 replies
  • 2 helpfuls