Hi All,I have created a component on a Landing Page/Dashboard in UI Builder. The dashboard itself is visible to users belonging to 6 different groups, but there is a requirement that component should be visible only to 3 groups.While configuring the ...
Hi Everyone, I need some help regarding Smart Assessments in ServiceNow Privacy Management. I have configured a customised Smart Assessment for Privacy Impact Assessment. My requirement is that this customised assessment should appear on the Processi...
Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...
Hello,I am trying setting up an RTO Smart assessment for BIA template (and utilising demo data subflows).When I get to Automations and attempt to set up an action in "then", I am seeing a dropdown of actual approved BIAs rather than what I am seeing ...
Hello, I'm in the process of configuring an RTO assessment for a BIA smart assessment template and am having difficulty setting the action portion of my action set (see the attached screenshot). The "Set action" field is empty and says, "No results f...
Hi All, While building a Key control indicators , do we really need the control to be in monitor state ?What are the pros and cons if the control is in draft state and we are building the Key control indicators in GRC: Metrics in ServiceNow IRM appli...
Hi All,I have created a Catalog Item called "Delegate Request" with 2 variables:Entities – List Collector variable referring to the Entity tableDelegated User – Reference variable referring to the sys_user tableRequirement:When a logged-in user opens...
Hi ,I’m facing an issue in ServiceNow GRC where duplicate Indicator Results are being created for the same Indicator Task when the state changes to Closed.Ideally, it should create only one Indicator Result per task, so I wanted to check if this is e...
Is there a way of doing both automatic Common Control updates (Reliant Entity Type) AND automatic control generation?When creating Common Controls, why don’t I see the desired “Reliant Entity Type” when adding using “Reliant Entity Type”?Do I have to...
When configuring a Smart Assessment, is there a way to have a link back to the Scope item? For example, we use Control Attestations and would like a way for Attestation Respondents to be able to: 1) Click the Name/Number of the Control in Scope to vi...
I have reactivated (return to draft) a retired control record. However, the Name, Entity, Control Objective, Description fields are greyed out (read-only). - Inherit from Control Objective and Sync with entity owner checkboxes are unticked.- Entity i...
The Reporting status on the DRI case is getting auto updated as Reportable when the Regulatory Reporting Action task is moved to Review state although the DRI case was initially marked as Potentially reportable or Not Reportable. My requirement is to...
If an entity class is assigned via Entity Filter or manually when creating Ad-hoc entity...if entity class rules are created later in the project, can we somehow Bulk update the entity classes based on defined entity class rules? My observations: 1. ...
Hi community, as far as I could see, Entity Classes can (or better must!) be assigned by the Entity Type.So what do I do with Entity Class rules? Doc says it determines the class of any new object in a table, so why is assigning a Class via filter ma...
Is it possible to manually enroll an entity into a specific entity TYPE and, based on identifying the entity as that TYPE, to automatically trigger Issue Creation?