Career Transistion

[networketc]

Good Day to All,

I am a 17 year information assurance/cyber security specialist finding it difficult to get a commitment from a company that offers long term career paths. Moreover, I'll be hired for a project, then upon completion, I will get laid off due to company work opportunities dring up. I can look at this work cycle from a glass half full or empty perspective, I chose half full. Meaning the wealth of experience, success, and lessons learned on various different government and defense agencies makes me a valuable candidate. Therefore, Want to take all my work knowledge and leverage it with one of the best information technology service management platforms I have ever work with. So with that said I have a few questions to the Fourm the can help me channel my efforts.

1. How do I begin to leverage my skillset with Service Now

2. What training certifications do I start with

3. Is there a Service Now employment role that I should be targeting 

Thank you in advance for viewing my concerns, and please let me know your thoughts.

Warm Regards,

Ernie 

#GRC @Servicenow

[ShafrazMubarak]

Your experience in information assurance and cybersecurity is truly impressive. It's great to see your positive outlook despite the challenges. Here are some tips to help you leverage your skills with ServiceNow:

1. Getting Started with ServiceNow:

   • Dive into the Security Operations (SecOps) module, which includes Security Incident Response and Vulnerability Response. Your background will be a great fit here.
   • Consider exploring the Governance, Risk, and Compliance (GRC) capabilities in ServiceNow. Your expertise can significantly enhance security and compliance efforts.

2. Training and Certifications:

   • Start with the ServiceNow Certified System Administrator certification to get a solid foundation.
   • Then, look into certifications like Certified Implementation Specialist - Security Incident Response , Certified Implementation Specialist - Vulnerability Response, Certified Implementation Specialist - Risk & Compliance to specialize in areas that match your skills.

3. Targeting the Right Roles:

   • Look for roles such as ServiceNow Security Operations Analyst, ServiceNow GRC Consultant, or ServiceNow Implementation Specialist. These positions will allow you to apply your cybersecurity expertise within the ServiceNow platform.

Your wealth of experience and positive attitude will definitely open doors for you. Best of luck on your journey !!1

[yuvarajkate · Accepted solution]

 

Hey @networketc by transitioning into a long-term role specializing in ServiceNow, which I believe is one of the best IT service management platforms I've worked with here are the things you can look at and get started with.

 

1. Leveraging Your Skillset with ServiceNow

• Identify Overlapping Skills: Your cybersecurity and information assurance background aligns well with ServiceNow modules like:
  • Security Incident Response (SIR): Managing and responding to security incidents.
  • Governance, Risk, and Compliance (GRC): Aligning business objectives with risk and compliance standards.
  • Vulnerability Response (VR): Tracking and mitigating vulnerabilities.
• Highlight Relevant Experience:
  • Showcase your knowledge of compliance frameworks (e.g., NIST, ISO 27001) and their implementation using ServiceNow's GRC module.
  • Emphasize your ability to improve security workflows and automation, which is highly sought after in ServiceNow roles.
• Contribute to the ServiceNow Ecosystem:
  • Join forums like the ServiceNow Community to exchange ideas and showcase expertise.
  • Contribute to use cases or thought leadership around integrating ServiceNow with cybersecurity tools.

2. Training and Certifications to Start With

Begin with certifications that align with your skillset and goals:

1. Foundational Certification:
   • Certified System Administrator (CSA): A mandatory starting point to understand the platform basics.
2. Security-Focused Certifications:
   • Certified Implementation Specialist – Risk and Compliance (CIS-RC): For ServiceNow GRC module expertise.
   • Certified Implementation Specialist – Security Incident Response (CIS-SIR): Tailored to your cybersecurity background.
   • Certified Implementation Specialist – Vulnerability Response (CIS-VR): To specialize in vulnerability management.
3. Advanced Learning:
   • Take relevant micro-certifications or advanced learning paths on the Now Learning platform.
   • Look for cross-functional modules like IT Service Management (ITSM) to broaden your skillset.

3. Targeted ServiceNow Employment Roles

Based on your experience and goals, these roles may be suitable:

• ServiceNow Security Architect:
  • Focus on designing and implementing security workflows within ServiceNow.
• GRC Consultant:
  • Implement and manage Governance, Risk, and Compliance modules for clients.
• ServiceNow Developer/Administrator:
  • Use your technical background to configure and customize ServiceNow solutions.
• Implementation Specialist:
  • Work on integrating ServiceNow modules with enterprise systems, especially for government/defense clients.
• Cybersecurity Integration Engineer:
  • Bridge ServiceNow’s Security Operations (SecOps) modules with existing cybersecurity tools and frameworks.

[Runjay Patel]

Hi @networketc ,

ServiceNow has modules like Security Operations (SecOps) and Governance, Risk, and Compliance (GRC). Your background aligns well with these areas, as they focus on incident response, risk management, and ensuring compliance with regulatory standards. Your familiarity with various government and defense workflows makes you an ideal candidate to design and implement automated workflows within ServiceNow, reducing inefficiencies.

In market we have very few resource available for GRC module so demand for this module is bit high due to lack of resource.

But first you need to understand the fundamental of servicenow. You should start learning ServiceNow fundamental and try to get certified in it first and then start learning on GRC module. For best package and increasing getting hire for GRC module i would suggest you to do GRC certification as well.

You can learn ServiceNow fundamental from NowLearning or from my channel to get the real concept

https://www.youtube.com/watch?v=7pC5A9MWIJY&list=PLVuhoY6Ddi5jZVQn0YKq9a1_toIluZlZa

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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