Couldn't create / connect existing document from OneDrive to ServiceNow - Policy and O365 integration
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ā09-13-2022 05:34 AM
Currently I am working on the GRC feature 'Policy authoring and redlining in Compliance Workspace' which requires O365 integration.
I have completed the below steps so far
Have integration Hub entitlements
Installed Compliance Workspace
Installed Microsoft oneDrive spoke
Registered an application in O365 and configured the required permission ( including Microsoft Graph - Files.ReadWrite.All )
Connection and credential alias set up is done ( used Client ID and Secret for authentication from ServiceNow and the Create OAuth token related link is working)
Configured the GRC property 'Select a file sharing service to host documents and attachments' as 'OneDrive'
Still I am unable to use the options 'Create Document' and 'Connect existing' under 'Enable word editing' below Policy text tab in the compliance workspace UI.
Am I missing something?
Also would like to clarify the below
The roles 'mp_document_user' , 'mp_document_admin' mentioned as pre requisites comes OOB ?
I couldnt find the property ' Default folder path where documents and attachments will be located. You can organize files in subfolders within this path' under GRC properties.
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Integrated Risk Management (IRM)
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ā02-14-2024 01:31 PM - edited ā02-14-2024 01:32 PM
Hello @Santhoshkumar S I am having issues on this exact thing as well. Were you ever able to find a solution? Any help is greatly appreciated.
Thank you
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ā02-14-2024 04:43 PM
SERVICENOW VIDEO - Policy redlining
Please refer the video containing information on configuring step by step.