Declarative Action not working in BCM workspace

[Rishika Reddy]

I have created a declarative action assignment called "Edit" which should be able to add records to the table. It is working fine in ServiceNow backend but not in BCM workspace.

Attached are the images to demonstrate, can someone help why I am unable to view the button in workspace.

Thanks.

[Community Alums]

Hi @Rishika Reddy ,

Make sure on your declarative action , the "view" should be defined to the specific workspace where you want to see the Button.

Like below:

[Rishika Reddy]

The issue I'm facing in workspace is, I am able to see the button, but when i try to click on "Edit" button and add some records, they are not being added.

It works perfectly in Backend ServiceNow.

Attached is the script include I'm using for extension point.

[Sumanth16]

Hi @Rishika Reddy ,

Please refer below thread:

https://www.servicenow.com/community/itsm-forum/agent-workspace-get-edit-add-option-on-approvers-rel...

https://www.servicenow.com/community/itsm-forum/agent-workspace-get-edit-add-option-on-approvers-rel...

Please mark this response as correct or helpful if it assisted you with your question.

Thanks & Regards,
Sumanth Meda

[Rishika Reddy]

Hi,

I want to add records using "Edit" button, not create new records.