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Heatmap data not visible on Risk Workspace

Hi All,   We are working on Advanced risk management and enabled the Risk Workspace. We have created a Risk Assessment Methodology and enabled Heatmap Configuration for it. But, when we see it on the Risk Workspace, we are not able to see any data on...

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Resolved! IRM (Integrated Risk Management) vs GRC Class difference

Hi all,I'm new in GRC I am having hard time understanding difference between class titles ServiceNow offered last year and what's is being offered now:Last year (Orlando release time) there ServiceNow was offering the following classes: Governance, R...

Valqe by • Tera Expert
  • 16565 Views
  • 1 replies
  • 1 helpfuls

Control vs. Control objective

Is there a way where you can have your control objective and your control different? We want to use the control objective and create our own controls, but it seems when you tie in the control objective it automatically populates it for you and there ...

Cynthia14 by • Tera Contributor
  • 12300 Views
  • 5 replies
  • 2 helpfuls

Resolved! Attestation - Control reference fields are missing

Hi, The Control/Risk fields are missing on the Assessment Instance "GRC Attestation" view, so the user wouldn't know which control the attestation is for. However, when I looked at the OoB view GRC Attestation I noticed that the fields are actually t...

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Roles within IRM User license

Hello, I'm trying to figure out what are the GRC roles which are eligible to license 'IRM user'.  Thanks a lot, Arnaud

Resolved! UI Policies-Make field read only in review state

UI Policies-Make field read only in review state Hi, I am writing a script for making the fields read only for a particular state(Review). I want the member of a specific group(member of IT_GRC(sys_id+76c540dbdb8cd090c7d99c18db961941)) only should be...

Kajal2 by • Kilo Contributor
  • 5112 Views
  • 12 replies
  • 0 helpfuls

Resolved! Entity filter using script not working

I am trying to create an entity filter for the Department table based on field values on that department's related CI records. (For example, departments with operational CIs.) Because this can't be done using the filter conditions UI we have created ...

kpmcdona by • Kilo Expert
  • 4751 Views
  • 9 replies
  • 2 helpfuls

In Generating observation state not getting any outcome

When I click on "Generating Observation" after  the responses received stage. I am not seeing any outcome from questions which wrongly answered. There are no documents which guide step by step how to use this feature. I would request the community to...

Resolved! Documentation Sections in BCM Workspace not following the order

Hi all,  We have implemented the BCM Module at a Client and during this period we have noticed that the BCM Workspace doesn't behave the exact same way as it is stated in the SN Docs.  Link to docs: Create and manage plan documentation sections (serv...

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