Hi @Abdul Rashid ,
In OOTB, whe you click on "Generate Report" UI action in enaggement record while the record is in Awaiting approval, Follow up, or Closed complete state, the report will be published in the Knowledge base selected in the Report section of the Engagement form:
Report section of the Engagement form
| Field |
Description |
| Report template |
Template used to generate the knowledge base article that reports the engagement results. |
| Report knowledge base |
Knowledge base to be used. |
In your case, as per your requirement It will be a custom solution,You can use the below code in your UI action to generate a PDF :
function generatePDF(){
var sysparm_table = g_form.getTableName();
var sysparm_sys_id = g_form.getUniqueValue().toString();
var link='https://dev113064.service-now.com/'; // Replace with sys_parm to get the instace name
var url = link+sysparm_table + '.do?PDF&sys_id=' + sysparm_sys_id;
g_navigation.openPopup(url);
}
