Dynamic Policy Acknowledgement

Jon Collins2 · ‎03-27-2024

Hi Folks, I am new to using Policy Acknowledgements, but I am trying to figure out how to design an acknowledgement that is dynamic and "catches" new employees that meet certain criteria.

For instance, for any employee where department is "IT", or is changed to "IT", then assign policy acknowledgement X. I am not seeing any way to design a dynamic acknowledgement. Am I missing this or does it not exist?

Thanks in advance!

Anushree Randad · ‎04-01-2024

Hi @Jon Collins2 ,

It is possible to do this in the product OOTB today. You can configure audience with employees from 'IT' department, and as long as the acknowledgement campaign is valid, it will send out acknowledgement instance to any new member added to the group or satisfying the filter query on audience.

Let us know if you have additional questions on this.

Thanks,

Anushree Randad

Senior Manager, Product Management

IRM, ServiceNow

View solution in original post

Dandrews · ‎08-07-2024

Assuming you are using the same policies in your annual attestations as you do for new hire how would you get around having policies in multiple active campaigns?

shahzaibaly · ‎09-11-2025

Hi @Jon Collins2
Yes, this can be achieved with the out-of-the-box feature. However, when a user is added to the group, the acknowledgement is not sent immediately. It usually takes up to 24 hours for the system to automatically send the acknowledgement to newly added employees.

shahzaibaly · ‎09-11-2025

Hi @Jon Collins2 , @Dandrews , @Anushree Randad

Yes, this can be achieved with the out-of-the-box feature. However, when a user is added to the group, the acknowledgement is not sent immediately. It usually takes up to 24 hours for the system to automatically send the acknowledgement to newly added employees