encryption of attachments from service portal

SudhirOjha
Mega Guru

How the attachments can be encrypted from Service portal?

The encryption works for me from Servicenow application, but when i load from portal- it is not encrypted and it never asks also for attaching encryption.

Any one knows any widget to do so.

Thanks

Sudhir

1 ACCEPTED SOLUTION

Finally, It is working.

The fact is that we just don't have the tick box (to chose if we want to encrypt or not), it is automatically encrypted. So, I will just have to change the behavior (by uising a modal with tick box etc.)

 

Thank you

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8 REPLIES 8

Hello,

I followed all your stpes, but nothing changed. No encryption from the portal.

I am not trying to impersontaing someone else, I'm trying with my own account, even with sec_admin role, it is not coming.

Does it mean something has changed since your post, or is there a missing configuration somewhere?

 

Thank you

Finally, It is working.

The fact is that we just don't have the tick box (to chose if we want to encrypt or not), it is automatically encrypted. So, I will just have to change the behavior (by uising a modal with tick box etc.)

 

Thank you

Glad you were able to get your issue resolved. I wanted to add that I have not thoroughly tested this approach in the Madrid and New York versions. I know that the file I had modified has been updated. I don't see a reason why it would not work, but just in-case, I wanted to add that note 🙂

Hi @Raslani1 , I am also facing same issue , can you suggest the solution please