encryption of attachments from service portal

[SudhirOjha]

How the attachments can be encrypted from Service portal?

The encryption works for me from Servicenow application, but when i load from portal- it is not encrypted and it never asks also for attaching encryption.

Any one knows any widget to do so.

Thanks

Sudhir

[Raslani1]

Hello,

I followed all your stpes, but nothing changed. No encryption from the portal.

I am not trying to impersontaing someone else, I'm trying with my own account, even with sec_admin role, it is not coming.

Does it mean something has changed since your post, or is there a missing configuration somewhere?

Thank you

[Raslani1 · Accepted solution]

Finally, It is working.

The fact is that we just don't have the tick box (to chose if we want to encrypt or not), it is automatically encrypted. So, I will just have to change the behavior (by uising a modal with tick box etc.)

Thank you

[brucewayne]

Glad you were able to get your issue resolved. I wanted to add that I have not thoroughly tested this approach in the Madrid and New York versions. I know that the file I had modified has been updated. I don't see a reason why it would not work, but just in-case, I wanted to add that note 🙂

[rajeshraji1]

Hi @Raslani1 , I am also facing same issue , can you suggest the solution please