Entire IRM module was down.

lucasjt
Tera Contributor

‎12-20-2023 01:16 PM

I hope you're doing well, guys.

 

I have an incident with a customer where the entire MRI module went down, but came back on after a day.

The customer wants to know what caused the problem.

 

I have no idea where to start investigating.

Could you give me a way? At least to start.

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Maik Skoddow
Tera Patron
Tera Patron

‎12-20-2023 07:54 PM

Hi @lucasjt 

"the entire MRI module went down, but came back on after a day" -> That's pretty vague

Based on this little information, it would be very dubious to make a statement.

I recommend taking the following course to get an idea how you can start investigating by your own: https://nowlearning.servicenow.com/lxp/en/now-platform/troubleshoot-the-now-platform?id=learning_cou... 

Maik

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Community Alums
Not applicable

‎12-25-2023 07:28 PM

Hi @lucasjt ,

You will need to raise a HI/ Support case with Servicenow, nobody can give you the reason here. 

 

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