Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Entire IRM module was down.

lucasjt
Tera Contributor

‎12-20-2023 01:16 PM

I hope you're doing well, guys.

 

I have an incident with a customer where the entire MRI module went down, but came back on after a day.

The customer wants to know what caused the problem.

 

I have no idea where to start investigating.

Could you give me a way? At least to start.

0 Helpfuls
  • 437 Views
2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎12-20-2023 07:54 PM

Hi @lucasjt 

"the entire MRI module went down, but came back on after a day" -> That's pretty vague

Based on this little information, it would be very dubious to make a statement.

I recommend taking the following course to get an idea how you can start investigating by your own: https://nowlearning.servicenow.com/lxp/en/now-platform/troubleshoot-the-now-platform?id=learning_cou... 

Maik

0 Helpfuls

Community Alums
Not applicable

‎12-25-2023 07:28 PM

Hi @lucasjt ,

You will need to raise a HI/ Support case with Servicenow, nobody can give you the reason here. 

 

0 Helpfuls