Hello! Even if a CI meets all the criteria defined in an Entity Filter in ServiceNow, this does not automatically guarantee that an Entity will be created and assigned to the corresponding Entity Type. There are scenarios in which the Entity will not be created, such as: the filter is inactive, the Entity Type is inactive or misconfigured, the CI is already linked to another Entity (depending on the logic used), the CI does not have all the mandatory fields filled in, there are custom scripts or additional logic that prevent creation, or the job responsible for evaluating the filters was not executed correctly. In addition, duplicate prevention logic can also prevent creation if the system understands that the Entity already exists. Therefore, even if the criteria match, other factors may prevent automatic creation.
