Forgot password link on vendor portal login screen

rohitservicenow · ‎03-07-2019

When we setup the primary contact for a new vendor, an registration email will be sent to the primary contact with the username and temp password. Vendor has to change the password after logging into vendor portal so that he can take the assessments assigned to his company. Now we have two issues.

1. When the primary contact forgets the password, he has no way of resetting the password on his own as the forgot password doesn't show up on the vendor portal login screen

2. When the primary contact is unavailable for any reason, can we make the other individual from vendor org as a primary contact so that he can submit/assign the assessment.

Please let us know possibilities of addressing the above two?

Note: We already have the self service password reset plugin enabled which only adding the forgot password reset link on the native UI login page, but not on service Portal login.

BR,

Rohit

Jan Spurlin · ‎04-03-2019

I cannot tell by your answer - but the only people that can access assessments are people that are identified as Primary Contacts. Then the Primary Contact can add others to specific questionnaires. Until that assignment is made, people that are not identified as Primary Contacts cannot edit a questionnaire.

Also note that once a questionnaire has been submitted by to the requesting company (unless it has been returned to the vendor by that company - which is an option in Madrid) the vendor cannot edit the questionnaire.

View solution in original post

rohitservicenow · ‎04-10-2019

Thank you Daniel. Yes I had to enable the self-service plug-in.

Vincent Messier · ‎11-06-2023

@rohitservicenow I have the same issue as you did with the forgot password missing link. Could you explain what you did ?