Requirement : Whenever ITIL user is trying to search the "Pending Retirement" knowledge article he is unable to find the KB article in "Global search" by using key word (eg : text search ). Can anyone help me with this and provide me solution.
I need to remove number present after Assessment Instance Question. But not aware from where and how to configure this.
Hi Team,I have a list type field called as control objective on Policy Exception table (Referring to Control Objective), when we open Control Objective form we have a string field called as reference as below :Now my requirement is that I need to cre...
Hello, I am currently using a PDI that has the Washington DC release installed. I am trying to figure out how to use the system generated recommendations on Issue records. This new functionality was covered in the release notes under the section Com...
Hi, I have configured a Risk identification and its questionnaire for an entity class as below - Risk identification configuration - Risk identification questionnaire - After generate risk identification record, i am unable to Initiate questionn...
Hi team, Shall I use for loop in on submit client script? I used for loop in in On submit client script for getting MRVS(Multi row variable set) values once I got the MRVS values that values this values I am sending to script include and return I am ...
Hello, I am trying to put together a demo to show how the system generated recommendations for issue remediation tasks work. I am using a PDI and there is no issue data within it so no recommendations can be generated. How can I load demo data so th...
Here they are asking me to update the SLA saying "Update Duration from 14 days to 21 days "; am I suppose to make changes in SLA def and change the duration type as currently is it breach on "due date"and according to statement "Update Duration from ...
Hi team, How to report this report: Get all the control objective where entity types are not mapped.In reports we have option to set filters on the related list, but what should be set to get where no /empty records are there. Regards,snehal
Hi Team, I have used the script in the filters for reports created in the UI Builder. The filters are working for admin but for non admin its not working. In native ui when i tested the script it gives no records,..wch means the non admin is not gett...
According to SN documentation, there is supposed to be an ability to update/change the impact analysis dependency update configuration. However, I don't see that in our instance. Is this real, or is this just vaporware?
Currently, the OOB Risk Acceptance Approvals are triggering parallelly for the selected approvers in the Risk Acceptance Tasks. We need the approvals to be triggered sequentially and the order also to be decided within the Risk Acceptance Task by Ri...
When we respond the risk by selecting "mitigation", a mitigation task will be generated.While working on the mitigation task, risk manager is not able to attach the control to the risk.
Hi Community, I have a scripted control indicator which runs monthly and generates supporting data in the indicator result. Currently, the supporting data is in a list view and shows the 'live record'.This view of the records does not allow for the ...
Hello community,I have a request from the customer to create an Indicator Template for each Control Objective.They have 250 Control Objectives and 14 613 Controls so I decided to go with the Fix Script.It should create 250 Indicator Templates, create...
