GRC Control Attestation Delegation

[SanjivMeher]

Hello Experts,

Has anyone came up with a solution to delegate an attestation to another person, when he/she is not available?

I have checked with ServiceNow, and they confirm, they dont have that option out of box. 

So I wanted to check, if anyone has a custom solution.

[SanjivMeher]

Exactly. It's a must have. 

I think lot of people may be using indicators, which can be assigned to a group.

But I have to use attestation for now. If there is no other option, I would have to create a field in Profile called Delegate and create a UI action in the control to take ownership if you are a delegate, which will update the attestation as well. But wanted to check, if anyone have a better approach.

[mikecote]

If the Attestation has been created, it can be reassigned.  Prior to creating the Attestation, you can can change the Respondent if the state of the control is Draft.  

[Phil Swann]

Useless tip: You can also change in Attest, but that wont do anything! 🙂 

[SanjivMeher]

@Inferno @mikecote 

The intention here is that a delegate is always there who could respond to an attestation of an owner.

If we provide option to the Compliance team to regenerate the attestation or reassign the attestation, thats a manual work for them, which I am trying to avoid. 

[Phil Swann]

This is a very common request and although I have approached this in a few ways in the past, I have just logged the idea: 

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=9d455a84db2f80d0d58ea345ca96...

as it would be great to see this solved in the baseline product