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Resolved! Policy Exceptions and Issue Management

Please share your use cases and best practices with me for the following: How do you determine (or train users to determine) when a situation should be a policy exception, an issue, a risk, or a combination of the three?Policy exceptions have an OOB ...

Karin4 by ServiceNow Employee
  • 1791 Views
  • 5 replies
  • 4 helpfuls

Resolved! Automated GRC Metric Definitions for 'External Source' Type

Hi Community, I am trying to figure out how to use 'External Source' Type - Automated GRC Metric. How to actually implement this? As soon as I select Type as 'External Source', Ther are no further options. Attaching the screenshot as well.Kindly enli...

Anurag22 by Tera Contributor
  • 627 Views
  • 4 replies
  • 2 helpfuls

Modify Risk Assessment Form Workspace

Hello Is there a way to modify the Risk assessment form in the Workspace, example disable in line comments, add a new column to the list of controls

rajeeshraj by Tera Guru
  • 474 Views
  • 1 replies
  • 1 helpfuls

BIA Work Notes Notifications

When tagging an associate with a work note while conducting a BIA, the link in the email notification is not sending the recipient back to the BCM, but rather a different view (not the details tab) where they are not able to take action. Is there a w...

Grc: control issues and indicator results

I have a requirement related to Controls, Indicators, and Issues in ServiceNow. Currently, when I open an Indicator and execute it, if the Indicator fails, it automatically creates an Issue. But my requirement is that the Issue should not be created ...

RavitejN by Tera Contributor
  • 653 Views
  • 2 replies
  • 0 helpfuls

Resolved! Load data on Control to Entity Table using Transform Map

Hello, I am trying to load data on Control to Entity (sn_compliance_m2m_control_entity) using Transform Maps so that the Reliant entities get added to the Common controls. I am not sure how to achieve this. Can anyone help me on this??

BKash by Tera Contributor
  • 615 Views
  • 3 replies
  • 2 helpfuls

Entity, Entity Filter always works?

HelloAny one of you dears ever meet this kind a scenario: If any CI in the ServiceNow database meets all the criteria defined in the ENTITY FILTER, does that automatically guarantee that a corresponding ENTITY will be created and assigned to the desi...

Don Dom by Tera Contributor
  • 344 Views
  • 1 replies
  • 1 helpfuls

Data load using Transform Map

Hi, Is there a way to load data using transform map, so that we can setup common controls with reliant entities. So,  when we load data for reliant entities, they will get added to the common controls in the related list. Is this configurable or can ...

BKash by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

GRC Business User - Lite Role Permissions

Hi Team, I found the permissions of GRC Business User role here. Now, I wanted to know the permissions assigned to the GRC Business User - Lite role and limitations or restrictions when compared to the Business User role. If anyone has insights, plea...

Resolved! Regulation - Parent > Child

 This is primarily a proof of concept to explore its feasibility.Is it possible for a regulation to have sub-regulations linked to it? For instance, we have Contoso Regulation 600, which is associated with related regulations such as: Contoso Regulat...

Shawn34 by Tera Contributor
  • 409 Views
  • 1 replies
  • 2 helpfuls