Audit and Issue Implementation
Hi All,Can anyone help me for Audit Management business use cases ? How to identify trends, issues from the data and opportunities for improvement. for those ?Please assist.
Forum Posts
How to add a Hyperlink to a Smart Assessment which is derived from the Control/Control Objective
Our controls are derived from our policies and standards, I'd like to be able to build these with Hyperlinks to the related 'Policy' associated KB article. The logic here is for the control data to be pulled into a smart assessment during the attesta...
Control attestation not created
I created a Control Attestation Template using Smart Assessments. Initially, I was able to create attestations without any issues. However, after accidentally physically deleting the Control Attestation Template, attestations with the newly created C...
Roles required to view action tasks and smart assessments in GRC DRIR application
I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user". The approvers need to have Read only access to the DRIR case,...
GRC : Seeking Guidance on Collaborative Capabilities in Classic Attestations
Hello Team,We would like to understand how collaboration is expected to be achieved in Classic Control Attestations within ServiceNow GRC/IRM. Specifically, we would like your guidance on:* Whether Classic Attestations natively support collaborative ...
Relocate entity record to another assessment scheduler without deleting previous related assessment
Hi everyone,I’m facing an issue with the Risk Assessment Scheduler and would appreciate some guidance.I need to move an entity from one Risk Assessment Scheduler to another. Currently, an entity can only be associated with one scheduler at a time, so...
Modify Inherent and Residual Assessment Scoring Criteria after RAM is published
Is it possible to modiffy the inherent and residual assessment scoring criteria after the RAM is published? I am not making changes to the factors, just want to change the qualitative scoring criteria.
What is the purpose of "Accept End Date" in an "Acceptance Risk Response Task"
Hello Experts, We are currently working no 'Risk Management' Application in GRC Universe. When user selects 'Accept' as the Response on the Risk Register, then an "Acceptance Risk Response Task" is generated. This task has a field called "Acceptance ...
Resolved! Can we migrate the Classic assessment assessment responses to Smart assessment responses?
We can leverage the migration tool from the Smart assessment engine to migrate the Classic questionnaire templates and metric categories to Smart questionnaire templates and sections.I want to know if there is a way for us to migrate the Classic asse...
How to make the clickable link in the workspace list view to download attachment?
Hi Dev, I want to download the attachment directly by clicking the bia.docx link as shown below. right now the record is getting open as per 2nd image.So can some one help me to know how can i download the attachment by directly clicking from list vi...
Export with a Generate PDF UI action on BCM module
Hello Team, There is a scenario, where Smart Assessment and Legacy assessment have a different set of contents, hence user wanted when he/she will click on "Generate PDF" button then if it is Legacy assessment then it should give different content an...
Entity Based Access
Hello experts,I’m setting up Entity-Based Access in GRC and running into a weird issue. I’ve done the following so far:Installed the Entity-Based Access pluginEnabled the property: sn_grc_ent_access.enable_entity_based_accessCreated an Entity Acces...
Default query in GRC ServiceNow
Hello, Unable to find backend configuration for attached filter. This filter is visible to all user and users are unable to remove the filter.Could you please help me like where i can see the backend configuration for this as i need to remove this fi...
GRC : Guidance on UFC Spoke Plugin and ISO 2022 Controls
Hello everyone,I need some help regarding the UFC Spoke plugin in ServiceNow. Could someone explain the technical steps required to download the controls and ISO 2022 citations?Do I need to create an account somewhere?Is this feature free or paid?Aft...
TPRM - Engagement calculation
Hi all, Client is moving from VRM to TPRM and they want to estimate how many engagements will be needed.How can I calculate engagements? I assume that I should consider number of vendors, assessments per vendor and contracts per vendor.How can I cal...