GRC IRM Simulator

Community Alums
Not applicable

Hii, When I'm doing the GRC IRM Simulator on Now Learning platform. There is one Task Setup Issue Triage.

Very first step is this:- '. On the classic UI, modify the issue triage assignment rule, Self-identified + Unknown to be assigned to the group, Triage Managers (AGT)'

But, I'm not able to find this step on Navigation.

I impersonate the specified person which tells in Task. But still didn't get this.

Can anyone help me where to find or navigate this classic UI or issue triage??

Thanks

1 REPLY 1

Jan Spurlin
ServiceNow Employee
ServiceNow Employee

@Community Alums - I haven't tested this on the instance that comes with the simulator but here is how it works in the instances I use to teach from:

There is an application called Issue Triage.  Under the first separator (Issue Triage) you will find the Assignment Rules module.  In the baseline there are 3 rules set up.  If it doesn't work when impersonating someone, try it as a sys admin.

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