Resolved! Which role (besides admin) would allow users to see inactive user's details?
They specifically need to see Location/Manager information
Forum Posts
audit engagement process - engagement approval
Hello, by default, when engagement is awaiting approval, it goes to either reject or approve. Afterward, it moves to complete/close if there are no remaining tasks. However, I want to automatically move the engagement to closed even if there are open...
Resolved! How to configure columns in Risk Workspace -> Risk Framework -> Entitity types -> Add
Hi all, Once again I'm having some issues with configuring what columns are shown in desired places in Risk Workspace. - So, I open Risk Workspace- I go to list view- I choose Risk frameworks - I open any Risk Framework record entity types tab and cl...
Resolved! Compliance workspace
Hello,How to save the filters added in the workspace ?My need : filter the workspace list view and save the filter. Issue : When I use the filter, the next time I connect it doesn't show in the workspace list view . When I checked I dont see any 'sav...
Resolved! ServiceNow Licenses for Educational Use
Hello everyone,I have a question concerning the licensing of ServiceNow for educational purposes. I am interested in utilizing my personal developer instance to create a sample GRC implementation that I plan to discuss in detail in my university degr...
Automatic Risk and Control relationship
It seems to me that if a Control Objective has been mapped to a Risk Statement, that a Control created based on that Control Objective should create a Risk related to the Control, but that does not happen. Am I missing something? Do something we cu...
Vendor contact facing Access denier error
Hi When a new vendor contact has been created and they have received an email with temp userid/password. Upon resetting their password vendors getting access denied screen (see below) on vendor portal. It only happens when a new vendor contact has be...
Resolved! Is there a way to generate test plans orher than the related link in the test templates?
Hi everyone, I want to generate the test plans from test templates. We have so many test templates and was wondering if there is another way of generating the test plans from test templates without clicking on the related link one by one in the test ...
TPRM Backwards Compatible with Utah?
Hello, Would you please confirm that TPRM is backwards compatible with the Utah release? The ServiceNow Store indicates it's compatible with Utah, and there was a TRPM PEAK webinar where the presenters mentioned it was backwards compatible but the wa...
Resolved! How to configure columns what is shown in 360 view?
Hi, I try to configure what columns are shown in Risk Workspace 360 view. I tried to configure from "Configure 360 views", but couldn't find options how to configure these columns which are marked in yellow in picture. Does anyone remember / know wh...
OneDrive Policy Redlining Document Access Submit ID Popup Missing
Hi, I'm trying to find the configuration for the Submit ID popup that's described in the documentation for providing document access to policy users but haven't been able to find anything across multiple instances that have the plugin installed. I'm ...
Resolved! GRC: Risk Assessments
We have risk assessments generated from ServiceNow to our leadership team. However, each entity has 10 different risks which needs to be filled out individually. Is there a way to combine the assessments for specific entity into one single form so it...
Collecting feedback for the Risk Response Workflows in Risk and Advanced Risk Applications
Hi Everyone, I am Utkarsh, part of Product Management responsible for a portfolio of products around common functionalities as well as Risk and Advanced Risk functionality. In my conversation with you, I heard the risk response functionality need...
List of roles for IRM lite and operator.
Hi All, I am looking for the list of IRM lite operator and full operator, also it would be great if someone explains the difference between these two licenses. Thanks in advance.
getting the alert message "Invalid value on Update" when updating the state of engagement.
getting the alert message "Invalid value on Update" when updating the state of engagement to awaiting approval thru workflow run script activity for few users. unable to find the script from where it is getting triggered
