What is the purpose of Widget instance ?
What is the purpose of Widget instance ? 1. To Clone Widget2.To use the widget Editor 3.To update baseline widget 4.To reuse and configure widgets
Forum Posts
Which baseline portal should be used as the basis for new service portal development ?
Which baseline portal should be used as the basis for new service portal development ?1.Service Portal (/sp)2.Employee center (/esc)3.Customer Support (/csm)4.Employee center pro(/esc)
Resolved! GRC integrated with Knowledge
I have a customer case where I would like to integrate Knowledge with the GRC module. The link seems to be the Policy element. My objective is to create policy documents in word and use the Managed document module in ServiceNow, where I store the pol...
Error Creating Credential Alias for Microsoft OneDrive spoke
We are trying to configure a Microsoft OneDrive spoke using the instructions athttps://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-msonedrive.html We have been successful at* Configuri...
Resolved! Assign Control to Owning Group Instead of Owner
We would like to use "Owning Group" instead of owner in the Control record for Attestations. However, if a Control is in "Draft" State and you try to update the Control without an owner, you get the following error: " "The following mandatory fields ...
Unable to change the "Accessible from" to public in script include.
Could anyone give me a clarification of below error. Why I am unable to change the "Accessible from" to All application scope?
Resolved! GRC BCM Lite Operator and Full Operator roles and access
Hi All, Need to know the basics of the BCM Lite Operator and Full Operator. What is the difference between the two?Also, the roles and access that are associated with both the BCM Lite Operator and Full Operator. Any help would be highly appreciated....
Change filter criteria in Workspace
Hi, Where does one navigate to change conditions for filters used for related lists in workspace? As illustrated in the screen below, when navigating to indicator results within the engagement record the filters are not editable. Thanks. ...
GRC: Continuous Authorization and Monitoring vs Risk
Hi Folks... Continuous Authorization and Monitoring application aims at NIST RMF. How does this fit into existing 1) Risk application 2) Policy and Compliance application? In the past using NIST RMF accelerator, imported control objectives were tied ...
Managing Issue: Moving from New to Analyze
In PDI instance: newly created issue, and available buttons are Discuss, Follow, Update, and Delete. Regardless of which user is impersonated, I am not seeing any other buttons. How is issue moved from New to Analyze to Respond? All fields are filled...
See Recovery Tier from BIA on Business Application?
Hi, What is the relationship between "Emergency Tier" on Business Application in the CMDB and the "Recovery Tier" from the BIA in BCM module? Also, do they in any way relate to "Business Criticality"? Is there a way to see the BIA result on the Appl...
Resolved! Types of Audit Task
Hi, Can someone distinguish the following types of audit task? Just to better utilize the audit management. Activity Control TestInterviewWalkthrough Thank you!
Smoother Control Re-Attestation
Greetings to all,I find myself confronted with a business requirement regarding the re-attestation of compliant controls. The business has expressed some frustration over the need to re-attest controls on an annual basis, especially when they are con...
Converting existing customer_contact records to Vendor Contact
Hello! We are in the process of implementing the Vendor Risk Management module, and also recently upgraded our version from Tokyo to Vancouver. Before the upgrade from Tokyo to Vancouver, I found that records in the customer_contact table could be co...
Resolved! GRC / IRM Article Template
Has anyone found or created a more advanced article template than the one used in the policy? Any suggestion on how to make this more robust would be appreciated. Thanks.