How to make “Short Description” field editable for Policy Owners on Published Knowledge Articles

ujjwala_678
Tera Contributor

Monday - last edited Monday

Hi all,

I have a requirement from stakeholders where Policy Owners should be able to edit Knowledge Articles even after they are published  specifically to correct any typos or spelling errors in the title (Short Description) of the article.

 

We are working on the Policy and Compliance Management (GRC) module. Once a policy record moves to the Published state, a corresponding Knowledge Article gets generated. However, the article becomes read-only once it’s published.

 

I tried updating the write ACL for the short_description field on the kb_knowledge table to allow access for policy owners, but that didn’t work.

 

Has anyone implemented a similar use case or found a way to make specific fields (like Short Description) editable for certain roles or users such as policy owners  even after the article is published?

 

Any suggestions or best practices would be really helpful.

 

Thanks in advance!

Ujjwala

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2 REPLIES 2

J Siva
Kilo Patron
Kilo Patron

Monday

Hi @ujjwala_678 

Along with the ACLs, you need to verify the following:

1. Check if the system property glide.knowman.versioning.enable_minor_edits is enabled. To allow users to edit only the Short Description field, this property must be enabled (set to true).

2. Update the value of the system property glide.knowman.versioning.minor_edit_fields to short_description.

The fields specified in this property are now editable.

Hope this helps.
Regards,
Siva

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prerna_sh
Giga Sage
Giga Sage

Monday

Hi @ujjwala_678 
Check this property 

prerna_sh_0-1761024039440.png
Also please go through these:
https://www.servicenow.com/community/knowledge-managers/enable-minor-edits-to-a-published-article-wi...
https://www.servicenow.com/community/servicenow-ai-platform-forum/knowledge-versioning-modifiy-roles...

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Thanks,
Prerna

 

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