Hi @shaistaparv ,
Activate Required Plugins
Audit Management – core audit functionality.
Policy and Compliance Management – to define controls and compliance requirements.
Risk Management – optional, but useful for linking audits to enterprise risks.
Performance Analytics for GRC – for dashboards and KPIs.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Create Audit Engagements
Go to Audit Management > Engagements.
Define engagement details: objectives, timeline, auditors.
Link to relevant entities (business units, processes, applications).
Use templates for consistency across audits.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Define Audit Scope & Controls
Identify the scope (processes, departments, applications).
Import or define controls from Policy & Compliance.
Map controls to regulatory requirements (SOX, ISO, GDPR, etc.).
Assign control ownership to process owners.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Perform Control Testing
Auditors use the Control Test module within engagements.
Define test steps (manual checks, evidence collection, automated scripts).
Upload supporting documentation.
Record results as Pass/Fail with comments.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Handle Issues & Remediation
Failed controls automatically generate Issue records.
Issues can be categorized (minor, major, critical).
Remediation tasks are created and assigned to responsible teams.
Workflow includes approvals, due dates, and escalations.
Auditors validate remediation before closing the issue.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Best Practices
Start with a pilot audit in one department.
Use templates for engagements and test plans.
Automate evidence collection where possible.
Monitor progress with dashboards & KPIs.
Feed audit findings into risk management for continuous improvement.
https://docs.servicenow.com%2Fbundle%2Futah-governance-risk-compliance%2Fpage%2Fproduct%2Fgovernance...
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
