Invite Contact functionality is not working as expected in vendor portal

[Jay143]

Hello, 

We noticed during some testing that vendor contacts are not able to invite others from the vendor portal. When attempting to invite a new contact, the form will show a green "Updated" banner (see screenshot below) rather than the banners saying the contact was created and an invitation email was sent . We saw KB0727270 describing similar issues, but the resolution provided was already in place in the instance. 

We checked that contacts can be created outside the portal, the portal page is unedited, the widget is unedited and the UI action for the submit button is also unedited.

Any ideas on how to resolve this would be greatly appreciated!

[Phil Swann · Accepted solution]

The green message "Updated" looks like it is coming from the action being clicked on the form widget in portal , calls the message: updated_uppercase 

(Try changing this message record and see if it changes on the portal)

This does not mean it is really updated; it just means the client script has been executed... 

So something on the server is blocking it, presumably, as you say.. ACLs... 

Fire up a PDI to compare to (on same version, if L is still available) 

[Anushree Randad]

Hi Jay,

If this issue is not resolved yet, can you please create an incident so that our support team can look into this?

Thanks,

Anushree

Principal Product Manager, GRC

ServiceNow

[Eric Feron]

Hi Jay,

did you get this resolved?

Thanks.

[tsylte]

Has this been fixed? I'm looking at Quebec and higher ...