We are using GRC - Policy Exception in ServiceNow. Initially, we had custom workflows in place for approvals (including extensions, approvals, etc.), and the OOB (Out-of-the-Box) flows were not used.Now, we are trying to transition to OOB approval ru...
How can I generate qualitative values from Smart Assessment Scores? I see that I am able to configure scoring at the question, section and assessment level. How do I translate the scores into a qualitative value for the assessment that can be written...
Hello everyone - I have submitted a new policy exception, it is showing me "verification of exception is in progress. See approval status in verification approvals". This message is displayed every time I try to open the policy from compliance worksp...
Dear expert, I would like to know what will happen if I exceeded my license entitlement, for example for TPRM i have purchased a license of 202 engagement per year, then if I exceeded the number of allocation, what will happen in the system?
Running into an issue where business rules aren't being triggered within the BCM workspace (specifically on the Crisis Event asset related list), but they are running normally from the native view.Found this article regarding the Project Workspace (b...
I work in GRC not techinical I want to learn service now not in techinical coding for my job upskill which module will help can guide me
Hi all, I am scratching my head with link/relations between BCM and IRM.I am comfortable to setting up both sides (BCM and IRM) and a silos, but and I am wondering what's the relation of utilization between two modules? Example: In IRM you setup: ent...
Hi, As a requirement to change in calculation of assessment, I have updated the values of choices for a particular metric. But it is impacting historic assessment after that. Any workaround for that?
Dear experts, I would like to have a box or a section to include attachment to allow vendors to add in attachment while answering the questionnaires, how do I do so? Because I noticed that the questionnaires will not have any section to allow vendors...
Hi, What is the relationship between "Emergency Tier" on Business Application in the CMDB and the "Recovery Tier" from the BIA in BCM module? Also, do they in any way relate to "Business Criticality"? Is there a way to see the BIA result on the Appl...
Hi community, I'm working on implementing the Business Continuity Management product in ServiceNow and I have a question. When creating an exercise there are 4 Exercise methods that can be selected:SimulationTabletopWalkthroughFunctionalHowever, acco...
Hello,I am trying to change the labels of choices in Assessor type field. That window apears after clicing Assess in Risk record in Risk Workspace.I couldn't find in Form Action, but maybe I look in wrong place.Anyone could help, please?
Hi there, I would like to know what is difference between Risk Events and Issue management. Which option should we choose to implement in Risk Management and based on which reasons? Many thanks.Armine
Hi All,We plan to update one of our Risk Assessment Methodologies (RAM) by adding/removing factors and adding/removing choices. To make these changes, we need to move the RAM to the “Draft” state, which requires cancelling all linked assessments. How...
Hi,I'm looking to customize the default list columns on the workspace when I try to create a new list, but I couldn't find where to do it.Thank you in advance for your response!
