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IRM Is there a way where I can change the assigned to when an issue record is auto generated.

KhalisRahman
Tera Contributor

When a control attestation fails, an issue record is generated and the 'assigned to' field is automatically filled OOTB. I believe this is handled by a script include which is read-only. Can I use a business rule to override the assigned to? Or is there any other alternatives?

1 REPLY 1

GouthamAnumolu
ServiceNow Employee
ServiceNow Employee

hi @KhalisRahman , you can override the method which is responsible for it on script include which extends base version of script include .

 

Other wise you can use business rule, go with before insert and update the field.