IRM Issue management form fields

[deepalis]

Hi,

I am new to IRM area. Have basic question on two fields available on 'Issue' (sn_grc_issue) form.

Want to know what is difference between 'Priority' and 'Issue rating' fields. Does they fulfill different purpose?

Thanks.

[Hemanth M1]

Hi @deepalis :

Here the details :

Priority: The sequence in which an issue must be resolved, based on its impact and urgency:

• 1 — Critical
• 2 — High
• 3 — Moderate
• 4 — Low
• 5 — Planning

Issue rating: Starting with Version 12.0.1, the issue manager can assign the issue rating to the issue. Based on the issue rating, the Due date under the Dates tab is calculated as follows and displayed:

• Very high (2 days)
• High (4 days)
• Moderate (8 days)
• Low (10 days)
• Very Low (15 days)

More info here: https://docs.servicenow.com/en-US/bundle/vancouver-governance-risk-compliance/page/product/grc-commo...