IRM License

[Shaik22]

Hi,

i have few queries related to IRM enterprise license and IRM Lite Operator license.

1.what is meant by IRM Enterprise license.

2.Which roles are comes under IRM Enterprise license.

3. what is meant by IRM Lite Operator license.

4.Which roles are comes under IRM Lite Operator license.

5. In our organization, all users currently have the IRM Enterprise license, which is resulting in over-usage. We have decided to transition from the IRM Enterprise license to the IRM Lite Operator license. Is it possible to move? and how we have to do?

6.Is it possible to transition from the IRM Enterprise license to the IRM Lite Operator license while still allowing users to perform the same tasks they did previously? For example, if a user with the GRC Business User role (associated with the IRM Enterprise license) currently accesses and submits a catalog item, will they still have access to that catalog item if the Enterprise license is removed and replaced with the Lite Operator license?

I searched in community but i didn't get exact answers. Please answer my questions it would be very helpful. 

Thanks!

[Mark Manders]

The reason you aren't finding any answers is that it is license related. There is only one party that can answer these questions for you and that's your ServiceNow rep. They know what you have and they know how everything is structured for you.

The ServiceNow licensing is very complex and varies almost per customer, making any answer you get from the community a possible wrong answer. Your ServiceNow sales rep is the person that can give you this information without any maybes.

[Community Alums]

Hi @Shaik22 ,

Please talk to your ServiceNow Account Executive associated to your company.

[Simon Hendery]

Hi @Shaik22 - Mark & Sandeep are correct: best to tallk to your ServiceNow account rep about this.

It should be easy to resolve. From your question, it sounds like the [GRC Business User - Lite] role has been assigned to all users in the organisation, whereas this is probably not necessary in reality. By restricting that role only to users who need it, you should be able to stay within the limits of the contract.

[Phil Swann]

this did happen automatically in one release a while back! depending how many users, a support ticket may be required