IRM Revert to out of box

rajeeshraj
Tera Guru

‎11-21-2024 03:34 PM

Hello

 

We have a highly customized version of IRM applications P&C, Advanced Risk and Audit. We would like to revert these apps back to out of box. What is th best strategy to revert to OOB considering we will have to uses the same ServiceNow instances (Dev, Test and Prod)

 

Option 1: Can I uninstall these apps and re install?

Option 2: Repair, and the manually revert al lthe configurations back to out of box?

Any other option?

 

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SandyBatcheller
Tera Expert
In response to rajeeshraj

‎12-03-2024 02:02 PM

We weren't able to uninstall these apps at all either from the Application Manager or sys_store_app.  Not being able to uninstall these didn't seem to cause any issues:

 

  • GRC: GRC Profle Dependencies        Plugin        com.snc_grc_profile_dep
  • GRC: Audit Management Dependencies        Plugin        com.snc_grc_audit_dep
  • GRC: Risk Management Dependencies        Plugin        com.snc.grc_risk_dep
  • Recommended Actions        Application        sn_nb_action

Ravi Chandra_K
Kilo Patron
Kilo Patron

‎11-22-2024 10:55 PM

Hello @rajeeshraj 

 

You cannot uninstall a plugin in ServiceNow, as installing a plugin would change base level files. 

 

You can go to each application and find the application files (sys_metadata(table)from related list.

from there you can revert all the customized files to OOB.

 

 

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra