Dear community, may I know what is the use of Issue Triage and how to make any issue falls under this category? Because whatever I do I cant seem to make any of my issue appear under the issue triage list.
After an issue has been identified and submitted by employees or business users via the Service Portal, the issue triage process begins. The actual problem is identified and assigned to the appropriate owner for prioritization and resolution.
The assigned triage teams identify whether the self-identified issues are actual reported issues, risk events, or observations to be tracked and possibly closed out as noise.
Note:In the initial release, only self-identified issues are handled by the triage process. In a later release, system-generated issues, such as those caused by indicator or attestation failures, will also be triaged.
The end-to-end flow of the issue triage life cycle is illustrated and described here.
Issue triage life cycle
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