populate a on submit popup in Service Portal
I would like to have a on submit popup when i click on "Submit" button, so that if i click on "Yes" the form will be submitted else form will stay on the same page.
Forum Posts
Calculating Risk Rating
Hi Everyone, I have two fields ( 'Risk Value' and 'Risk Rating') on the form, based on the Risk Value like, 0-5->low6-10->Medium11-15->High>16-very high Risk rating will be calculated like low, Medium, High, etc. Code: After BR: updated checked Condi...
Risk Assessment for 2 Different RAMS on same Risk associated to an Entity
Dear Community, I have below scenario for Risk Assessment and want to check your openinon - We have 2 different RAMs with same Class and currently If we perform Risk Assessment on (Risk Register R1) with Entity "Fashion" , the same (Risk Register R1)...
Resolved! Supporting Data in A GRC control indicator
Can someone please guide me for the following scenario I am trying to setup . I have a control that no user should have admin rights . I am now designing an indicator for this control . This will be a manual indicator , but in supporting data i...
Resolved! Reset Compliance Score Percentage
Hi, We did some testing to see how the answers affect Risk Statements and Control Objectives. We delete the attestations but the results are not removed from the Control Objective Compliance Score. Is there a way to reset all the scoring for Entity ...
Resolved! Audit Management Report
Hi Team, I want to create a report on audit management. Client has shared us few fields which they have for audit, we have mapped those fields with the fields which we have in servicenow. Few fields belongs to engagement table and few fields belongs ...
Edit Assessment Responses
There were some instances where the users contacted us asking to modify their responses as they misunderstood the questions or they had incorrect information at the time. Policy violation and fraudulent aside, from a technical perspective, is there a...
IT Assets from CMDB to IRM Module in best effective way so that we can do Reporting on the Threat & Vulnerabilities associated with all IT Assets
Hello, How can we map all IT Assets from CMDB to IRM Module in best effective way so that we can do Reporting on the Threat & Vulnerabilities associated with all IT Assets ? Do we need to create all IT Assets (CI Records) as Entity Records as a manda...
control objective compliance score calculation
Can anyone please explain how compliance score is calculated. I'm using pdi (personal development instance) with servicenow sample data (san diego) In attached screenshot can anyone please explain why control is non compliant but control objective co...
Resolved! Policies Stuck in Awaiting Approval
New to ServiceNow and trying to clean up some older/stale policies. I have three records in "Awaiting Approval" state but do not show in the approval queue for the listed "Approver." How might I approach setting the records back to a Draft state t...
Risk Acceptance
We are setting up GRC and using OOTB as much as possible but we have a slightly different response to our Risk Acceptance workflow. The OOTB behaviour is that the response approach of 'Accept' for a risk requires an approval from the risk owner. We w...
Resolved! In what states is control compliancy state determined?
According to the IRM training guide Controls in the Draft, Retired or Not Applicable state are not included in the Control Objective Compliance Score Calculation. However, possible states of Controls are: draft, attest, review, monitor, retired, so N...
Control Attestation Delegation
Hello Experts, I have seen in the attestation level the user able to re-assign the attestation's, If the user want to Delegate the attestation tasks. How to proceed. * added delegated user in the User profile, but delegated user did receive the at...
Resolved! Mail Script is not showing correctly in Preview Notification.
I have a notification with the following line. Evidence Collection Instructions: ${mail_script:evidence_evidence_collection_instructions} Looking at the mail script, I have the following. Line 7 & 8 should point to the following field on the screen...
Why are the BCM Document Templates to Generate PDFs changing the font of the PDF to Arial or Times New Roman after generating a PDF, but when previewing it shows as Calibri (intended font choice)?
When previewing a document template for BCM the document shown displays in Calibri font, as intended. However, when we generate PDF documents from BIAs Plans or Events the system changes the font to either Arial or times new roman. I have changed all...
