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Resolved! Only one primary contact for each company

Only one primary contact for each table when ever we hit on new button to create a new vendor contact it should check the primary contact check box for existing records with the same vendor name("company" backend name) , If exists it should not allow...

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Rajendar3 by Tera Contributor
  • 2080 Views
  • 7 replies
  • 1 helpfuls

Auto-update owner has no effect?

Hi, I'm experimenting with the new "auto-update owner" flag in Entities. Created an Entity Type, see 1st screenshot (auto-update owner activated)The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Gener...

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Resolved! Sending Vendor Risk Assessment to multiple vendors at the same time

Hi community, I have a question about sending Vendor Risk Assessment (will call it VRA) to multiple vendors at once. I have looked through the documentation, but it does not seem to include information on what I am looking for. OOTB the VRA is sent t...

erik15 by Tera Contributor
  • 1173 Views
  • 2 replies
  • 1 helpfuls

Resolved! Updated by "system"

When the Updated by field shows "system" rather than a user ID, does that mean the record was imported from another system or maybe imported from Excel?  Is there a way to figure out what system updated the record? The Source field is blank.  Thanks ...

mjdeandrea by Tera Expert
  • 1962 Views
  • 3 replies
  • 0 helpfuls

Error field is missing when previewing imported data

Hello, I am currently trying to upload from template. However the upload shows rows with errors in import set. Unfortunately I am not able to view the error messages in order to fix them Even if I select the "gear button" and get the errors tab to be...

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Kaloyan2 by Giga Contributor
  • 573 Views
  • 3 replies
  • 0 helpfuls

Heatmap data not visible on Risk Workspace

Hi All,   We are working on Advanced risk management and enabled the Risk Workspace. We have created a Risk Assessment Methodology and enabled Heatmap Configuration for it. But, when we see it on the Risk Workspace, we are not able to see any data on...

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Resolved! IRM (Integrated Risk Management) vs GRC Class difference

Hi all,I'm new in GRC I am having hard time understanding difference between class titles ServiceNow offered last year and what's is being offered now:Last year (Orlando release time) there ServiceNow was offering the following classes: Governance, R...

Valqe by Tera Expert
  • 12559 Views
  • 1 replies
  • 1 helpfuls

Control vs. Control objective

Is there a way where you can have your control objective and your control different? We want to use the control objective and create our own controls, but it seems when you tie in the control objective it automatically populates it for you and there ...

Cynthia14 by Tera Contributor
  • 8919 Views
  • 5 replies
  • 2 helpfuls

Resolved! Attestation - Control reference fields are missing

Hi, The Control/Risk fields are missing on the Assessment Instance "GRC Attestation" view, so the user wouldn't know which control the attestation is for. However, when I looked at the OoB view GRC Attestation I noticed that the fields are actually t...

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Roles within IRM User license

Hello, I'm trying to figure out what are the GRC roles which are eligible to license 'IRM user'.  Thanks a lot, Arnaud

Audit Plans/Project in Engagements

I'm curious to know: When using Audit Plans, do you first set up the Plan or the Engagements?Do you allow the users to have the it_project_manager role for the project to be created or limit this and keep it to audit plans?what is the benefit of the ...