Is it possible to connect Citations to Risks?

Andrew Rigsby
Tera Contributor

Hello,

I am wondering if it is possible / recommended to build a direct relationship between Citations and Risks. I understand that this is different from baseline functionality, which is to use the built-in relationships from Citations > Controls > Risks. However, there are needs to be able to see Risks directly on the Citations and vice versa when there may not be a control in place. I think this can be done through a related list but wanted to get more insight into the pros and cons.

Thanks!

2 ACCEPTED SOLUTIONS

Richard Taylor
Tera Expert

Andrew,

I wouldn't recommend linking Risks to Citations directly.

Why?

Because Risks are ephemeral and Citations aren't.

A Risk can (in theory) pop up, then disappear as the underlying Entity drives its lifecycle. If you linked them together directly, you could have poor quality metrics as a result of this.

Far better would be to link the Citation to the Risk Statement(s) (using Related Lists, available via ootb Configure>Related Lists on the Citation form) then derive the relationship's outcome (the current, dynamic level of Risk for a given Citation) by using PA/Reporting.

I built this a number of years ago to do exactly that.

HTH

R

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UTKARSH JAIN
ServiceNow Employee
ServiceNow Employee

Hi Andrew,

As Richard recommended, from a data model perspective we will also recommend to link citations to Risk Statements. Risks is a transactional data while risk statements and citations are master data and therefore make sense to link the 2. From a product standpoint, we will definitely look to prioritise this on the roadmap in the future releases too. 

Regards,

Utkarsh

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6 REPLIES 6

UTKARSH JAIN
ServiceNow Employee
ServiceNow Employee

Hi Andrew,

As Richard recommended, from a data model perspective we will also recommend to link citations to Risk Statements. Risks is a transactional data while risk statements and citations are master data and therefore make sense to link the 2. From a product standpoint, we will definitely look to prioritise this on the roadmap in the future releases too. 

Regards,

Utkarsh

Yuvraj Sharma
Tera Expert

How about linking Authority Document to Risk Events ? Similar to what is available at citation level.

YuvrajSharma_0-1716827340353.png