Is it possible to connect Citations to Risks?

Andrew Rigsby
Tera Contributor

Hello,

I am wondering if it is possible / recommended to build a direct relationship between Citations and Risks. I understand that this is different from baseline functionality, which is to use the built-in relationships from Citations > Controls > Risks. However, there are needs to be able to see Risks directly on the Citations and vice versa when there may not be a control in place. I think this can be done through a related list but wanted to get more insight into the pros and cons.

Thanks!

2 ACCEPTED SOLUTIONS

Richard Taylor
Tera Expert

Andrew,

I wouldn't recommend linking Risks to Citations directly.

Why?

Because Risks are ephemeral and Citations aren't.

A Risk can (in theory) pop up, then disappear as the underlying Entity drives its lifecycle. If you linked them together directly, you could have poor quality metrics as a result of this.

Far better would be to link the Citation to the Risk Statement(s) (using Related Lists, available via ootb Configure>Related Lists on the Citation form) then derive the relationship's outcome (the current, dynamic level of Risk for a given Citation) by using PA/Reporting.

I built this a number of years ago to do exactly that.

HTH

R

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UTKARSH JAIN
ServiceNow Employee

Hi Andrew,

As Richard recommended, from a data model perspective we will also recommend to link citations to Risk Statements. Risks is a transactional data while risk statements and citations are master data and therefore make sense to link the 2. From a product standpoint, we will definitely look to prioritise this on the roadmap in the future releases too. 

Regards,

Utkarsh

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6 REPLIES 6

UTKARSH JAIN
ServiceNow Employee

Hi Andrew,

As Richard recommended, from a data model perspective we will also recommend to link citations to Risk Statements. Risks is a transactional data while risk statements and citations are master data and therefore make sense to link the 2. From a product standpoint, we will definitely look to prioritise this on the roadmap in the future releases too. 

Regards,

Utkarsh

YuvrajS17678636
Tera Expert

How about linking Authority Document to Risk Events ? Similar to what is available at citation level.

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