The CreatorCon Call for Content is officially open! Get started here.

Link between Policy and Knowledge article not working

mila_
Tera Contributor

‎04-18-2024 08:42 AM

Hi guys!

When I update my Policie and it is approved, the state changes to Published but this message appears: "Could not create new knowledge article version" and the KB is not updated.

Do you know what the problem is?

0 Helpfuls
  • 514 Views
3 REPLIES 3

AshishKM
Kilo Patron
Kilo Patron

‎04-18-2024 10:05 AM

Hi @mila_ , 

Check if there is any BR running on policy on state changes to published.

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
0 Helpfuls

mila_
Tera Contributor

‎04-18-2024 10:14 AM - edited ‎04-18-2024 10:15 AM

Hi @AshishKM , thanks for reply!

 

And yes, there is this one attached. But previously it was working normally and then it stopped working even without us changing anything.

Screenshot 2024-04-18 at 14.12.01.png

 

Preview file
372 KB
0 Helpfuls

AshishKM
Kilo Patron
Kilo Patron
In response to mila_

‎04-18-2024 01:22 PM

Please get more details on this function, the articleID is returning flase.

 

AshishKMishra_0-1713470911909.png

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
0 Helpfuls