Link between Policy and Knowledge article not working
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‎04-18-2024 08:42 AM
Hi guys!
When I update my Policie and it is approved, the state changes to Published but this message appears: "Could not create new knowledge article version" and the KB is not updated.
Do you know what the problem is?
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‎04-18-2024 10:05 AM
Hi @mila_ ,
Check if there is any BR running on policy on state changes to published.
-Thanks,
AshishKM
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‎04-18-2024 10:14 AM - edited ‎04-18-2024 10:15 AM
Hi @AshishKM , thanks for reply!
And yes, there is this one attached. But previously it was working normally and then it stopped working even without us changing anything.
 
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‎04-18-2024 01:22 PM
Please get more details on this function, the articleID is returning flase.
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