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Next Control Attestation date

Hi everyone ! My customer would like to report on the next attestation date of his controls. Unfortunately, there is no existing OOTB data or field that provides this information. However, we can estimate the next attestation date by considering the ...

Control Effectiveness Options

Hi, Due to a business requirement, we would like to add Partially Effective as one of the options for Design/Operation Effectiveness field in a Control Test. The current options that we have configured are Effective & Ineffective. What are the impact...

Resolved! Need to know audit task lifecycle

Hello Experts, I am working on a document, I need to add audit management task lifecycle, interviews,walkthroughs etc.Could anyone assist me on this please? Thanks in advance!ujjwala

ujjwala_678 by Tera Contributor
  • 718 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unable to save client callable script include in GRC

Hello Team,I am using GRC Tool in Tokyo version and trying to save one client callable script include however it's prompting a message "Select a user role for Access Control on this Client Callable Script Include". When I am selecting a role it's cre...

Client need to have 2 ServiceNow instances

We are working with a client who is using multiple ServiceNow instances for IRM (one instance for the US and the other for Europe)I was looking for use cases for multiple instances of IRM in different geographical areas. How can these two instances w...

rajeeshraj by Tera Guru
  • 861 Views
  • 4 replies
  • 2 helpfuls

Having issues with Policy Exception

Running into multiple issues with Policy Exception. Anyone know why?  Here are the scenarios: Requester submissionIf an end user submits a new policy exception, it greys out the compliance approval field and auto-approves the request.Control objectiv...

JH4 by Tera Contributor
  • 1274 Views
  • 1 replies
  • 0 helpfuls

Take Attestation - Control Attestation - Not working on portal

Hi there, I have been pulled into assist with an issue with the attestation assesments. My knowledge is very limted in this area, so reaching out to see if anyone can help. The team want to start assigning attestations to users in the instance. The f...

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M_iA by Kilo Sage
  • 803 Views
  • 3 replies
  • 0 helpfuls

How to make field mandatory based upon view

Hello Team,I have 2 fields I want to make mandatory based upon different different view. and also want to make mandatory on workspaces. How can I achieved that?@Community Alums 

taylor13 by Tera Contributor
  • 1339 Views
  • 2 replies
  • 0 helpfuls

Heatmap Reports in standard risk

When viewing the Risk Overview Dashboard (Risk > Overview) the heatmap charts (Inherent Risk Heatmap and Residual Risk Heatmap) no longer have numbers or borders. When you mouse over each box it does show the count of risks, so the underlying data is...

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Mike314 by Tera Contributor
  • 1148 Views
  • 4 replies
  • 0 helpfuls

Policy Exception Approval

I have a policy exception record that is in Awaiting Approval state, and there is an approval rule configured for that which triggered for my record. Now all the approvals are approved but still the record is in Awaiting approval state.What is the pr...

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Milan Chugh by Tera Contributor
  • 587 Views
  • 2 replies
  • 0 helpfuls

Help need on GRC secOps and IRM

Hi All,I am new to Servicenow GRC and here in my organization I have client interview on IRM and secOps.Please share any related document, sites or blog which help me to get this opportunity.Thanks in advance. Thanks and Regards,Juganta Kishore Nayak...