Need help on building custom HeatMap Report type in UI page to have it in dashboards for GRC: Advanced Risk.

Sivakumar3
Tera Contributor

‎03-31-2022 02:18 AM

We are trying to clone the OOTB Heatmap report widget for sn_risk_advanced_risk_assessment_instance table, but the report is not pulling the records and showing No data to display, Can anyone provide your inputs on achieving the same.

TIA

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Sourya Saha
ServiceNow Employee
In response to Sivakumar3

‎04-01-2022 03:23 AM

Hi Sivakumar,

For the data to show on the heatmap we ensure the following:

  1. Navigate to Advanced Risk > Properties > Migrate to Advanced Risk Assessments is enabled.
  2. For a respective RAM , under Inherent Assessment / Residual Assessment -  ensure  Enable heatmap is enabled.
     
  3. Heatmap configuration is properly configured.
  4. Heatmap colors related list has the respective entries and the color populated.
  5. The Risk assessments are in monitor state.

Please ensure that the above criterias are properly set.

Regarding your query related to - Is there any way to get the report without using interactive filter? 
For Advanced Risk the heatmap is associated with a RAM, the reason for which we need the interactive filter.

We do have a doc for the same - https://docs.servicenow.com/bundle/sandiego-governance-risk-compliance/page/product/grc-risk/task/configure-risk-heatmap.html

and a KB article - KB0823755

Regards,

Sourya

Sivakumar3
Tera Contributor
In response to Sourya Saha

‎04-01-2022 04:25 AM

Thanks for the information Sourya, will check the mentioned points

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