Performance Analytics Indicator for Compliance

[rajeeshraj]

How is the PA indicator different from the Indicator? I have created a PA Indicator to monitor Incidents resolved within 30 days. When the PA indicator breaches the threshold, will it create an Issue and mark control as Non-Compliant?

Or will it create an evidence record?

Thanks

[AndersBGS]

Hi @rajeeshraj ,

Performance analytics indicators and GRC indicators are two very different things and not related to each other. Performance analytics is for reporting purpose and will be utilized to show performance scores in widgets, where GRC indicators are metrics used to collect data to monitor controls and risks, and collect audit evidence. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @rajeeshraj 

if my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders

[rajeeshraj]

We have set up a PA indicator for control that queries the incident table for incidents resolved in 30 days.

The PABreach counter is not increasing/changing.

As part of the analysis, I have identified the script action: Set GRC PA indicator result and event: pa.job.threshold.reached, which increases the breach counter when the threshold is met.

But it looks like PAThresholdJob is missing in the ServiceNow instance (I can't find this being called from Business Rule, Flow Designer, Script include, scheduled job, etc…).

I also found the below ServiceNow document to enable this functionality, but unfortunately, it's not working as expected.

[Kim Sullivan · Accepted solution]

@rajeeshraj Did you ever find where this job is -- I'm having issues locating it to trigger threshold notifications?  Thanks.

UPDATE - I found it.  Its the Check PA Thresholds item on the sys_trigger table.